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Extended Stay America Select Suites - Lake Worth
- Hotels
- Lake Worth, FL
About this business
Location details
2171 10th Ave, Lake Worth, FL, 33461, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst experience ever, no employee at the time of check in room totally unclean with cockroach, i cud’nt belive it
Business response:
Dear Juan, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent visit. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We value your patronage, and we hope to have the privilege ... read more
Horrible. I never got checked in. Their system was down and they were not able to check anyone in. I had to cancel and book at another hotel.
Business response:
Dear Kecia,We sincerely apologize for the inconvenience you experienced during your visit. Technical issues like the one you encountered are rare but regrettable, and we understand how frustrating it must have been to cancel your reservation and make alternative arrangements. Your feedback is important, and we are taking steps to prevent similar situations in the future. We genuinely regret the disruption to your plans and hope you’ll give us another opportunity to provide a seamless and pleasant experience in the future.Sin... read more
0/10 my room smelled horrible the entire hall I stayed in smelled horrible homeless people in the parking lot harassing you dogs barking in the surrounding rooms all night someone in the room above me with slamming around all night horrible experience would never stay there again
Business response:
Dear Craig, Thank you for choosing to stay with us and for sharing your concerns. We sincerely apologize for the issues you encountered during your stay. The experience you described, including the discomfort from the room conditions, disturbances from neighboring rooms, and concerns about safety, is certainly not what we aim to provide. We deeply regret the inconvenience this caused. Please know that we take your comments seriously, and we are working with our team to improve both cleanliness and guest safety. We understand... read more
This hotel has s roach infestation, this hotel has stains on thr walls and dead roaches on the wall. The hotel towels were stained. I wish I could get my money.
Business response:
Dear Cheavon, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Roaches dirty hotel This room was terrible. Roaches everywhere. Staff does not care, please dont stay here!!!! Get out NOW.
Business response:
Dear Guest,Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next vis... read more
Too many roaches
Business response:
Dear Landon, We sincerely appreciate your feedback. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that such issues are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management
Soon as we walked in there was people coming in and out of the property with paraphernalia and when we exited the elevator there was roaches all in the hallways and in the room
Business response:
Dear Brigitte, We sincerely apologize for the distressing experience you encountered during your stay. The safety, cleanliness, and comfort of our guests are our top priorities, and it is unacceptable that we fell so short of those standards. Your concerns have been shared with our team, and we are taking immediate action to address the issues you described. Please know that we are committed to creating a better environment for all our guests. We hope you’ll consider giving us another opportunity in the future to provide you... read more
If you have a better options do not stay here . Did not enjoy my stay . No iron no customer service no phone in the room to contact for help !
Business response:
Dear Baker, Thank you for your feedback and for staying with us. We are truly sorry to learn that your stay did not meet your expectations. We regret the inconvenience caused by the absence of amenities and the lack of communication options in your room. While our extended-stay model provides certain items, such as irons, upon request at the front desk, we understand this may not have been ideal for you. Your comments about customer service are especially concerning, and we will work with our team to ensure better support fo... read more
Frequently asked questions about Extended Stay America Select Suites - Lake Worth
How is Extended Stay America Select Suites - Lake Worth rated?
Extended Stay America Select Suites - Lake Worth has a 2.7 star rating with 1,565 reviews.
When is Extended Stay America Select Suites - Lake Worth open?
Extended Stay America Select Suites - Lake Worth is open now. It will close tomorrow at 12:00 a.m.