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Extended Stay America Select Suites - Lake Worth
- Hotels
- Lake Worth, FL
About this business
Location details
2171 10th Ave, Lake Worth, FL, 33461, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lobby was HORRIBLE, looked like a prison. Not a place for a family to stay, lots of shady characters.
Business response:
Dear Tarice, Thank you for choosing our hotel. Please accept our sincerest apologies for not providing you with the exceptional stay you deserve. It is our goal to provide outstanding service to every guest; therefore, we regret this was not your experience. We have noted your concerns, and we will address them appropriately with our team. We hope you will consider revisiting with us again for the hospitality you deserve and that we are known for.Sincerely,Hotel Management
Small roaches everywhere, ac did not cool correctly. Water pressure in shower very poor. Web site says grab and go breakfast , there was no breakfast, it was written on a paper at the window. There is no lobby, just a window to talk thru the rep behind it. Had trouble with the room keys two days in a row.
Business response:
Dear Miguel, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. The presence of roaches and the problems with the AC, water pressure, and breakfast are not typical of our standard, and we understand how frustrating this must have been. We appreciate your comments about the room keys and the front desk setup and will address these areas for improvement. Please know we are committed to providing a better experience for future stays, and we hope you will consider returni... read more
Room's are disgusting.. Hole's in the bathroom door .roaches.. fridge has mold on it so did the bathroom sink.. TV half of the screen worked..worst wood spring ever
Business response:
Dear Eric, We deeply apologize for the issues you encountered with cleanliness, maintenance, and the discomfort of the bed. This is not the standard we aim to uphold, and we will address these concerns with our team immediately. Upholding exceptional standards is of utmost importance to us, and your feedback will be thoughtfully shared with the relevant team members as we work on improvements. We sincerely hope you will grant us another opportunity to serve you during your next visit to the area.Sincerely,Hotel Management
Its a roach hotel
Business response:
Dear Cynthia, We are very disappointed to learn of the issues you experienced, and we sincerely apologize for the frustration this caused. We understand how unsettling it can be to encounter pests, and we take this matter very seriously. Our team follows rigorous pest control procedures to maintain a clean and comfortable environment for all our guests. Your feedback is invaluable, and we will address this concern appropriately. We hope you will reconsider staying with us in the future so we can provide you with the outstand... read more
Decent price but not worth the stay it’s to loud My stay was bad it was very loud kids were running through the hallway and upstairs no type of privacy
Business response:
Dear Shokeria, The situation you described regarding the noise disturbances you experienced is disappointing. We are very sorry you could not have a quiet and relaxing stay. When made aware of these situations, our staff is trained to have appropriate conversations with our guests to resolve such issues. Please know that for a future visit, our front desk is always available to help make the most of your stay. Thank you for your feedback. We hope this did not overshadow your overall stay and that the rest of your visit was g... read more
Honestly it really wouldn’t be a bad place to stay if they were a lot cleaner and if the lady at the front desk wouldn’t take 20 minutes to come out if the little back room. When I was trying to check in I was standing there for damn near 20 mins knocking on the glass and all before the lady came out. On top of having me and another customer waiting for a while you’re not even nice. I found about 3 live roaches in the hotel room two in the bathroom and one in the kitchen.
Business response:
Dear Boo,Thank you for your feedback. We sincerely apologize for the delays you encountered at check-in and for any lack of warmth from our team. Your experience does not reflect the level of service we strive to provide. We are also very sorry for the cleanliness issues you faced in your room. Please know that we are promptly addressing these concerns with our staff to improve our service responsiveness and room conditions. Your feedback is invaluable in helping us make these improvements, and we hope you will consider stay... read more
Frequently asked questions about Extended Stay America Select Suites - Lake Worth
How is Extended Stay America Select Suites - Lake Worth rated?
Extended Stay America Select Suites - Lake Worth has a 2.7 star rating with 1,565 reviews.
When is Extended Stay America Select Suites - Lake Worth open?
Extended Stay America Select Suites - Lake Worth is open now. It will close tomorrow at 12:00 a.m.