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Extended Stay America Select Suites - Lakeland
- Hotels
- Lakeland, FL
About this business
Location details
4000 N Florida Ave, Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I asked for a room for two people but the bed was very small. the receptionist Larry is very rude
Business response:
DearManuel, Thank you for choosing us. We are very disappointed to learn about your issues with one of the associate's behavior, and we will discuss it with the team as this is not expected from our team. Also, we regret that the bed size was not to your expectations, and we have noted your remarks for the next visit. We truly appreciate your patronage and hope this situation will allow you to stay with us in the future.Sincerely,Hotel Management
Checked in sat down to eat at desk in room roaches were crawling on the wall & table. Immediately grabbed my things and left
Business response:
Dear Mikel, Thank you for sharing your experience and concerns about the recent stay. Our priority is to provide the best hotel experience; therefore, we apologize for not meeting your expectations with a comfortable room. Further, we want to reassure you that we take every possible measure to avoid the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent futu... read more
my room issues: bath tub had stains and rust on the bottom of the tub, the bar that people use to grasp them selves was broken in half and it was rigged together using saran wrap, the desk in the room contained some liquid that solidified (looked like candle wax maybe) so I can tell that no housekeeping was there, sheets had dirt in it--not even sure if the linen was cleaned---sure did not smell like it floors where dirty (dirt and sand all over), no bath amenities were available.
Business response:
Dear Sabrina, Thank you for reviewing your time with us during your recent visit to our hotel. Providing clean accommodation is always our priority, and we are happy that your room was clean. However, please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. We share your comments for improvemen... read more
The room smelled like mildew the tv did not work and the employees were rude when I called
Business response:
Dear Keosha, Thank you for taking the time to write a review of our hotel. Your comments on the issues mentioned have left us disheartened this time. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Everything we do aims to provide you with an excellent ho... read more
Horrible was not welcoming and the place has mold and roaches and the bed sheets smells like dirty laundry I have pictures to proof first and last time.would love a refund or half of my money back.
Business response:
Dear Sherclita, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Horrible hotel. Mold everywhere in the room . Bad smell.
Business response:
Dear Cornel, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
Would not recommend for so many reasons!
Business response:
Dear nageena, Thank you so much for sharing your experience with us. We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate more details to better understand your concerns and address them accordingly. Our goal is to provide every guest with a positive and enjoyable stay, and we regret any shortcomings you encountered. Please know that we take your comments seriously and will work diligently to improve. We hope for the opportunity to regain your trus... read more
Frequently asked questions about Extended Stay America Select Suites - Lakeland
How is Extended Stay America Select Suites - Lakeland rated?
Extended Stay America Select Suites - Lakeland has a 3.1 star rating with 1,502 reviews.
When is Extended Stay America Select Suites - Lakeland open?
Extended Stay America Select Suites - Lakeland is open now. It will close tomorrow at 12:00 a.m.