Extended Stay America Select Suites - Laredo

Business response:

Dear Edgar,Thank you for sharing your feedback. We sincerely apologize for the unpleasant odor and the pest issues you encountered during your stay. This is far from the experience we aim to provide, and we regret any discomfort caused. Please know that we are taking your concerns seriously and addressing them promptly to improve our accommodations. We hope you give us another opportunity to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Hector, We apologize that your recent stay did not meet your expectations, particularly regarding the comfort of the room and bed. We understand how important comfort is for a restful stay and regret that we fell short in this area. Your feedback is valuable, and we will address this with our team to ensure improvements are made. We appreciate your input and hope you will consider giving us another opportunity to provide a more comfortable and enjoyable experience in the future.Sincerely,Hotel Management 

Business response:

Dear Ernestina, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including cleanliness and maintenance concerns. This is not the experience we aim to provide, and we are taking immediate steps to address the situation with pest control, room cleanliness, and necessary upgrades. We appreciate your kind words about our front desk staff and will work hard to improve the overall guest experience. We hope you’ll consider giving us another chance in the future.Sincerely,Hotel Man... read more

Business response:

Dear Cynthia,Thank you for your feedback and for staying with us. We are glad you had an overall positive experience. We sincerely apologize for the oversight with housekeeping and the trash service during your stay. We are addressing this with the team to ensure better service moving forward. We appreciate your understanding and hope to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Jesus, We are disappointed that we did not provide you with the acknowledgment you deserve from our front desk associates. We want every guest to know how much we appreciate their patronage; therefore, we sincerely apologize this was not your experience. We have shared your feedback appropriately to ensure this is adequately addressed. Thank you for bringing this to our attention and for your patience. We do hope for another opportunity to show you the hospitality you deserve.Sincerely,Hotel Management 

Business response:

Dear Brisa, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that the condition of our property did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear about how we can enhance the guest experience, and we appreciate your input! Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Emmanuel, Thank you for sharing your feedback. We deeply apologize for the unpleasant experience you encountered regarding pests during your stay. Cleanliness and guest comfort are our top priorities, and we take such matters very seriously. Your comments will be shared with our team to ensure immediate action is taken to address these concerns. We understand how important a clean and safe environment is, and we appreciate your honesty. Should you decide to give us another chance in the future, we are committed to provi... read more