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Extended Stay America Select Suites - Laredo
- Hotels
- Laredo, TX
About this business
Location details
1103 Bob Bullock Loop, Laredo, TX, 78043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross! Horrible!!! First of all we get there at had to wait about 30 minutes at the window to check in because no one was there! No employees to be seen! We finally get our keys and go up to our room and a sworm of baby cockroaches ran out of the room just as we open the door! The whole room was filled with cockroaches, on the walls, in the toilet bowl, we even woke up at 3 am to see cockroaches on our pillow, we just got up and left! Horrible, never again!
Business response:
Dear Oziel,We sincerely apologize for the unpleasant experience you had during your stay. We understand how disturbing it must have been to encounter such issues with both the check-in process and the cleanliness of your room. Please know this does not reflect the standards we strive to maintain, and we are taking immediate action to address the concerns you’ve raised. Your feedback is invaluable, and we are committed to improving our services to ensure no guest experiences similar issues. We hope you will give us another op... read more
Cucarachas (Cockroach) Lleno de cucarachas, la habitación tiene una cocineta y no la limpian, tampoco se hace responsable, con los brazos en la cintura te dicen que ni modos, tuvimos que conseguir otro hotel. Full of cockroaches, the room has a kitchenette and they don't clean it, they don't take responsibility either, we had to get another hotel.
Business response:
Dear Guest, We sincerely apologize for the distressing experience you described. The presence of pests and lack of cleanliness are unacceptable, and we deeply regret that your concerns were not addressed appropriately during your stay. Please know we take this feedback seriously and are working diligently to ensure such issues are resolved promptly. Your experience does not reflect our standards, and we hope you’ll give us the opportunity to provide you with the quality and comfort you deserve in the future.Sincerely,Hotel M... read more
No me respetaron la reservacion me dijeron que el chekin se hacia antes de las 2am llegue alas 1:40 estaba cerrado la oficina lobby marque me hicieron esperar 1 hora afuera cuando abren el lobby alas 2:40 me dicen que se vencio la entrada de chekin que era hasta las 2 am cuando estube esperando ahi mas de 1 hora y no me dejaron hospedarme despues de haber pagado
Business response:
Dear Eduardo, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
No one was at the front desk day 1 and even though we called and rang the bell no one came. My daughter was forced to sleep in her car day in and then management made arrangements to extend the reservation 1 day through monday to check out on tuesday the retracted agreement and refunded one day stay. My daughter was thrown out of the hotel without notice or justification after they had agreed to allow her to stay one more day since she had to sleep in her car since no one was at the front desk. once in the room, roach motel,... read more
Business response:
Dear Disna, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Staff is terrible and don’t know a thing, either not being trained right and/or/plus manager never around. Belonging were removed from my room without even a phone call, infested with roaches, will not provide towels, don’t have extra key cards.
Business response:
Dear Jorge,We deeply regret the disappointing experience you had during your stay and sincerely apologize for the challenges you faced, including issues with staff, missing belongings, and room conditions. This is far from the standard of service we aim to provide. Please know that your concerns are being taken very seriously, and we are addressing these matters through staff training and operational improvements. We are committed to ensuring a better experience for all our guests and hope you will give us the opportunity to... read more
Frequently asked questions about Extended Stay America Select Suites - Laredo
How is Extended Stay America Select Suites - Laredo rated?
Extended Stay America Select Suites - Laredo has a 2.8 star rating with 830 reviews.
When is Extended Stay America Select Suites - Laredo open?
Extended Stay America Select Suites - Laredo is open now. It will close tomorrow at 12:00 a.m.