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Extended Stay America Select Suites - Las Cruces
- Hotels
About this business
Location details
88001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Like: residence are nice. Dislike: bugs, crushed bugs, dirt. They do not clean your room. They do not remove trash. They clean once every 2 weeks. Water is never hot (cold showers) Room smells like weed. Cost you extra for clean towels and linen. Cost the same as a regular hotel but without regular hotel goodness(?)
Business response:
Dear John, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand how the issues you described kept you from having a great time. Your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you again soon.Sin... read more
Disappointing Upon arrival was told they did not have a room even though we had a reservation. Receptionist was the only one cleaning the r rooms and checking people in.
Business response:
Dear Ana, We regret that the room you requested was unavailable and apologize for any frustration this undoubtedly caused. We know apologies will not compensate for the inconvenience, but we are sorry and looking into the matter with our team members to see what went wrong. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area.Sincerely,Hotel Management
Terrible customer service I showed up to check in and was met with a hand drawn sign that stated “Sold Out”. Thinking that I had a reservation and all I had to do was check in, I was sorely wrong. I called the front desk phone as there was no one at the front desk and was told that there was no vacancies. I stated that I was already reserved and just needed to check. I was told tough luck and I literally told “you can yell or scream about this, it makes no difference”. So I walked away with no room. Come to find out I was ch... read more
Business response:
Dear Oscar, First and foremost, we apologize for the inconvenience you encountered upon arrival with your reservation. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Although your experience is not typical and this is not the level of service you should receive from our staff, we have room to improve, and you have our assurance that we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerel... read more
Nothing unique, dirty linen, stain dirty blanket, hairs in sheets, no mattress cover grossly stained mattress, I was told they were short handed with staff and the mattress covers were on back- order😡…
Business response:
Dear Patrica, Thank you for the honest comments about your stay with us, and we apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Sincerely,Hot... read more
I feel like i am in a mental hospital honestly
Business response:
Dear Saul, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
This property was overbooked and after we paid in full and we’re forced at midnight to find other accommodations now we are being refused a refund! Hello Lance, Thank you for contacting Expedia. We apologize for the inconvenience that you have experienced. We have contacted Extended Stay America Select Suites - Las Cruces to see if they could make an exception and grant a refund. Unfortunately, after multiple tries, we weren't able to obtain an approval from the property manager to waive the cancellation fee. This means the ... read more
Business response:
Dear lance, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Las Cruces
How is Extended Stay America Select Suites - Las Cruces rated?
Extended Stay America Select Suites - Las Cruces has a 3 star rating with 678 reviews.
When is Extended Stay America Select Suites - Las Cruces open?
Extended Stay America Select Suites - Las Cruces is open now. It will close at 6:00 p.m.