Extended Stay America Select Suites - Las Cruces

3.0

Hotels

About this business

HospitalityHotels

Location details

88001, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

3.0690 reviews

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Henry

6 years ago

Someone has been sleeping in my bed Room was dirty, pubic hairs on top and below sheets. Smoke detector deactivated. It was a slum hotel minus the hookers. No wifi made the stay unproductive

Business response:

Henry, we are so disappointed to see that you didn't receive the wonderful service and experience that we intended for you. We strive to make every guest feel valued and appreciated and we apologize that this was not conveyed during your visit. We will use this feedback to improve on the areas mentioned above and wish you all the best in your future travels.

Greg

6 years ago

Nasty hotel, no soap in hotel room, not even a lamp in the room. The room smelled like bleach as well

Business response:

We are so sorry that you had so many issues during your stay, Greg. We appreciate you taking the time to make us aware of the areas that need to be addressed.

Anonymous

6 years ago

Business response:

Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.

Anonymous

6 years ago

They lie over charge for nights that you paid for.

Gina

6 years ago

Very disappointed I was very disappointed in my stay. The staff on my first night were friendly and helpful but on my last night staff couldn't be located from 3 - 6pm. When a staff member finally showed up he wasn't too happy to be bothered. The fridge in my room didn't cool, no soaps, no ice, the pillows, and towels were sparse. I'm not sure what the late check out policy is but when I inquired the guy shut it down no its and or buts not knowing what room I was in or anything. He was quite bothered. There are many choices ... read more

Business response:

I'm so sorry our hotel did not meet your expectations. We do specialize in extended stays and have many happy guests who enjoy our accommodations, esp. the ability to choose only the amenities they want and need instead of paying for services they do not want or use. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Best wishes in your future travels.

Vanessa

6 years ago

Business response:

Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.

William

6 years ago

No a good place to say. Booked the room because I had driven all night and stayed at the hospital all day. Drove to the hotel and tried to check in but no one at the desk. Sign said dial 500 for service but no one answered the phone. Called several times. After about 30 minutes I tried to call the reservation line which said it was closed. Dialed 500 many more times with no answer. Finally a dude came out of the office door and acted totally unconcerned about my wait. Had me sign a ridiculous list of rules (including you onl... read more

Business response:

I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression made before you even got checked in. We are sorry to hear that our beds did not meet your expectations and we apologize for the inconvenience this caused you. Thank you for sharing these details about your first experience with us.

Mary

6 years ago

Clean but poor service. They will not provide more than 2 rolls of toilet paper before telling you that you have to provide your own toiletries. When we first arrived room was clean but there were no towels in the room. Our bed is flimsy and not secure at all it rocks back and forth. The AC unit is loud and will wake you up a lot.

Business response:

I'm so sorry to hear about all of these things that were disappointing to you. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests. I know that doesn't make up for the unpleasantness that you went through but I wanted you to know that you matter to us and we're sorry we disappointed you.

blanca

6 years ago

Business response:

I'm so sorry you did not enjoy your stay with us. Thank you for taking some time to let us know what impacted you and the impression we made on you. We'd love to welcome you back.