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Extended Stay America Select Suites - Las Cruces
- Hotels
About this business
Location details
88001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not clean and no television Not as advertised
Business response:
Hello Ellis. We appreciate you for taking the time to review and rate your stay with us! We are terribly sorry to hear that this was your experience and look forward to addressing these concerns with our team. We apologize for the issues that this created and hope that your future travels are wonderful ones.
Never again When we arrived our room was not available. Then the room they tried to give us was not cleaned prior and looked as if someone had just left.
Business response:
Thank you for sharing your feedback with us, Charles. Please accept our sincerest apologies for the issues that you experienced with the booking and cleanliness. We work hard to create an exceptional experience from start to finish and are terribly sorry that this happened. We will communicate these concerns to our team in order to prevent this in the future.
Worst Place to Stay in all of Las Cruces! No Hot Water! Manager didn’t care! When I called or press zero for the front desk I got a call center in TN! Run Away from this place!
Business response:
Thank you for sharing your honest thoughts, Daniel. Please know, we are continually working to improve the service and experience provided to our valued guests. We sincerely hope you can give us the chance to serve you and show you the great experience you can have with us.
Very dirty and very very loud. It sounded like contrition was going on everywhere I went and I did not feel safe with people fighting in the halls. When I went to go check out there was no body at the front seat to check me out I wait there for 30 minutes and no one was in sight. Over all bad hotel. I ended up going to a different hotel because of everything I listed above. If you know what the Cecil hotel is that’s a perfect decision I can give for this hotel.
Business response:
Thank you for sharing your experience, Justin. I'm so sorry for all the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. We will make sure that we address the issues with the overall cleanliness, noise levels and safety with our team at the property directly. We do hope that all your future travels are wonderful ones.
Never again!! Front office has hours, so you have to call for someone during check in. We had four guest and we were only given 2 towels. They wouldn’t give us more. The room was like a dirty, run down dorm room.
Business response:
Thank you for your review and comments, Loretta. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
We didn’t have enough towels, tv didn’t work, bed were hard, it smelled like smoke throughout the building
Business response:
We appreciate you for sharing the details of your stay with us Yvonne & John. This is in no way the type of feedback that we want to read. We always want your time with us to be full of comfort and peace in a super clean environment. Seeing that this is not what we delivered is more than disappointing and we can assure that we take this feedback seriously. We will be addressing these concerns with our team to avoid them with any of our future guests. We are sorry for the impact that this had on your visit, but we do hope tha... read more
Needs an upgrade The weather was ok. Def the hotel needs renovation. The sheets were old with cigarette stains and burns. No coffeemaker or plastic cups for being a suite.
Business response:
Thank you for your review, Alejandro. Please accept our sincerest apologies regarding any issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.
Property is close to the college. Facilities are in disrepair. Room wasn't cleaned upon arrival. Office hours were lacking.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Robert. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Las Cruces
How is Extended Stay America Select Suites - Las Cruces rated?
Extended Stay America Select Suites - Las Cruces has a 3 star rating with 690 reviews.
When is Extended Stay America Select Suites - Las Cruces open?
Extended Stay America Select Suites - Las Cruces is closed now. It will open tomorrow at 9:00 a.m.