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Extended Stay America Select Suites - Las Cruces
- Hotels
About this business
Location details
88001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No one was in the front to check in for like 30 min and the room did not have towels or nothing when i ask the guy in the front he question me like if i was lying and didnt want to give me towels at all.. The place smell bad and to many trashy people
Business response:
Hello Syles. Thank you for rating your stay with us. We are disappointed to see that we failed to meet your expectations, and deliver a satisfactory experience. We hold ourselves to high-standard of service and we apologize for any inconvenience that these issues created. Thank you for bringing these concerns to our attention so that we can address them with the team for immediate action and resolve. We wish you the best in your future travels.
Business response:
Thank you for rating your stay, Michele. It is disappointing to see the lower rating and we are so sorry that we failed to satisfy your expectations. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Staci. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Not recommend While the outside was clean, the entry way, hallway, elevator and room were Not clean. The hallway was smelly, like greasy food. There was trash & food particles on the elevator floor. There was no TV or phone in the room. The Staff was indifferent to our inquiries, so we packed up and left. I would Not recommend this hotel.
Business response:
Hello. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address the cleanliness issues with our housekeeping team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
I booked 2 rooms non-smoking when we check in at 9 pm 3/16 -3/23 a week stayed the front desk told us they don't have any non smoking room because we book through Expedia.com . Only have 2 smoking rooms available. We can cancelled or go somewhere else. We didn't have any choice because it was getting late. We occupied room 411 & 419. Sad to say room 419 drawer next to the bed have 6 cigarette lighters with many needles very obvious previous occupations smoke drugs in the room, Also, underneath the 2 beds empty Pepsi bottles,... read more
Business response:
Thank you for taking time to leave your candid review. Please accept our sincerest apologies regarding the troubling encounters that you experienced during your visit. We are so disappointed to read about the problems with the overall cleanliness, trouble with the reservation, along with the concerning items that were left behind. We pride ourselves on delivering an experience that feels like home and we are so sorry that this did not come through. Please know that we take these types of complaints very seriously and will ad... read more
Horrible I had left my stuff in the room and the three it In the dumpster was not happy with wat they did wouldn’t recommend no body to go there
Business response:
Thank you for your review. We are pleased to see that you enjoyed the room but apologize for the encounters you had with the staff that left you feeling disappointed. This is an area that we take great pride in and we can't apologize enough that did not satisfy your expectations in this area. Thank you for shining a light on the areas that we can improve upon - and we hope that all your future travels are wonderful ones
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Frequently asked questions about Extended Stay America Select Suites - Las Cruces
How is Extended Stay America Select Suites - Las Cruces rated?
Extended Stay America Select Suites - Las Cruces has a 3 star rating with 690 reviews.
When is Extended Stay America Select Suites - Las Cruces open?
Extended Stay America Select Suites - Las Cruces is closed now. It will open tomorrow at 9:00 a.m.