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Extended Stay America Select Suites - Las Cruces
- Hotels
About this business
Location details
88001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service was ok but the room was awful. We didn’t even stay one night. Today is maybe 30 mins and we left to get another hotel. Thank you hotel.com for your help!
Business response:
Thank you for your review, Silvia. We sincerely apologize to hear that you left without staying due to issues with the cleanliness and customer service. Our goal is to deliver a high-level of customer service and we can't apologize enough that this did not come through. We wish you all the best in your future travels.
AVOID!! The room was not cleaned in between guest. Puboc hair all over the floor and beds, bloody sheets, floor filthy. Advised front desk of the condition and they only changed the sheets, no other cleaning done. During Covid pandemic, cleaning should be number one priority, but wasnt even completed. Non smoking rooms smell like smoke. Environment felt unsafe.
Business response:
Thank you for taking the time to review your stay, April. We can't apologize enough for the issues you experienced with the overall cleanliness and unpleasant odors. We have made sure that all public spaces and rooms are thoroughly cleaned and sanitized as the safety and health of all our guests is top priority. We can assure you that we will address this with the property directly for proper action and resolve. We wish you all the best in your future travels.
Doesn't provide any toiletries or even soap or toilet paper. Also 2 bath towels and a bath mat is all the towels you'll get.
Business response:
Our staff works hard to deliver an exceptional stay and we see that we may have fell short in some areas during your time with us. Also, items such as shampoo, conditioner, soap or other toiletries, are available upon request at the front desk. We apologize if you were not made aware of this and that your overall stay failed to exceed your expectations.
Staff was rude, room keys continuously had to be reprogrammed. There was never anyone at the front desk.
Business response:
We are so sorry to see that your experience was less than perfect, and that you did not have the exceptional stay that we had hoped for. Our staff works hard to deliver great service and hospitality and we are so sorry to see that we may have fell short in these areas during your time with us. Thank you for taking the time to let us know how we are coming across.
Find Different Hotel!!! Ok, so the owner is a complete jerk and his wife is completely rude, However; That is nothing in comparison to the uter filthiness of the place. If I was you and you need a room for the night, just sleep in your car or find a different place to stay.
Business response:
Thank you so much for this detailed feedback regarding your experience staying at our hotel, Angela. After reading about all of the inconveniences with the staff and cleanliness of your room - I want to deeply apologize that those things happened. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned above to make sure we create better gue... read more
It was AWFUL!!!!! I have nothing else to say aside from TERRIBLE!
Business response:
I'm so sorry you did not enjoy the wonderful stay we intended for you. We will certainly use your feedback to help us improve and we wish you only the best in your future travels. Thank you for letting us know.
Family trip We stayed at this hotel since there were no available reservations in El Paso Texas over the Thanksgiving holiday. We were not very pleased with the hotel. We had 4 people for the reservation and only 2 towels were provided for all of us. There was no housekeeping available, we had to do our own housekeeping. his was suppose to be a non smoking hotel, yet people were smoking pot in their room . Not very please with the hotel
Business response:
I'm sorry to hear that you were not satisfied with the cleanliness of your room and that you weren’t expecting the amenity options, Aurelio. One package includes linen exchange, another provides more frequent housekeeping, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. We are so sorry that was not what you expected and was an inconvenience during your stay. Best wishes in all your future travels.
Terrible, Awful, No Good, Non-Existing Service There was NO staff for late check-in. The after hours process is a phone call (dial 500) that no one answered. Avoid and do yourself a favor by staying at a hotel just up the street.
Business response:
Brandon, thank you for your feedback. We apologize for the great inconvenience of arriving and not getting an answer on the Lobby phone so you could get checked in. That is certainly not the first impression we were aiming for…. We are so sorry for disappointing you and I hope you were able to enjoy a pleasant stay after this challenging start.
Frequently asked questions about Extended Stay America Select Suites - Las Cruces
How is Extended Stay America Select Suites - Las Cruces rated?
Extended Stay America Select Suites - Las Cruces has a 3 star rating with 690 reviews.
When is Extended Stay America Select Suites - Las Cruces open?
Extended Stay America Select Suites - Las Cruces is closed now. It will open tomorrow at 9:00 a.m.