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Extended Stay America Select Suites - Las Cruces
- Hotels
About this business
Location details
88001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Hello Debra. Thank you for taking the time to review your stay with us. We hate to see the lower rating and apologize for any issues that you had while with us. We would love another chance to show you a much better experience the next time your travels bring you this way.
WORST HOTEL EVER
Business response:
Hello Donna Lea. Thank you for sharing these pictures and your experience with us. We are so sorry for the issues that you had with the overall upkeep and cleanliness of the property. We are so sorry that we fell short in these areas and can assure you that these matters will be addressed at the property level. Thank you for allowing us to host you and we hope that your future travels are wonderful ones.
Business response:
Thank you for taking the time to rate your stay, Courtney. We are terribly sorry to see that you experienced issues that led to a lower rating. We never want your time with us to be less than perfect and apologize that we failed to satisfy your expectations. Thank you for giving us the opportunity to host you and we hope that your future travels are wonderful ones.
Business response:
Hello Shawnee. We hate to see the lower rating. We are so sorry for any issues that you had while with us. We would love another chance to show you a much better experience the next time your travels bring you this way.
Make sure you have necessities in your room! After we checked in, which the check-in process was super easy, but after awhile, in our room, I realized we did not have towels, nor did we have soap. I checked with my family in the other room I booked and they had towels, but no soap & NO shower curtain. (Not sure how that was missed by housekeeping!) I went to the office, but it was after hours, so I called guest services and notified them of that. It didn't really take them long to bring me the missing items, but it is more a... read more
Business response:
Thank you for taking the time to review your stay, Susan. We can't tell you how disappointed we are to see that you experienced these issues during your visit. We can certainly understand your frustration when your stay is not the clean and exceptional experience that you deserve. We can assure you that we will review these concerns with our team at the property to avoid these issues in the future. Best wishes in all your future travels.
Never stay here again Dirty, dirty, dirty… two of us only one towel. No shampoo only one bar of soap. Bed was uncomfortable, room smelled of smoke. No front desk to call for more items. Horrible experience for 100.00
Business response:
Thank you for your review, Kyle. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Horrible Esta simplemente horrible, el precio es demasiado alto para la condición de el lugar. Estaría mucho mejor quedarse en un motel. Los cuartos apestan. La limpieza es cada 2 semanas. No está nada limpio.
Business response:
Hello Yael. Thank you for sharing your honest feedback regarding your stay. We are terribly sorry to hear that you did not receive the exceptional experience that you deserved. We will make sure that we communicate these issues with our team at the property for proper action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Bad business Was not a very nice place to stay, it is more like an apartment building. People hanging out by the front entrance, lots of pets and the smell was so bad. I booked for three nights and I couldn’t even stay 10 minutes. Tried to cancel for a refund and they declined to waive the penalty.
Business response:
Thank you for taking the time to share your feedback, Norma. We sincerely apologize for any inconvenience that this caused, and look forward to addressing these concerns directly with our team for immediate improvement. Best wishes in your future travels.
Truly Awful This hotel is really set up for weekly rates. The rooms are very run down. My room wreaked of cigarette smoke. The beds are mattresses on metal platforms. There was no hot water in the shower. I had to give myself a sponge bath. There is no lobby and not even coffee in the morning. The front desk had no one there 90% of the time. I stayed for three days. It was so bad I considered eating the cost of the room and moving to a different hotel.
Business response:
Thank you for taking the time to share your experience with us, Eric. We are so disappointed to see that we did not meet our typical high-level of service, and that we fell short in satisfying your expectations. We will communicate with our housekeeping and front desk team to improve in these areas for all our future guests. We apologize for the impact that this created but wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Las Cruces
How is Extended Stay America Select Suites - Las Cruces rated?
Extended Stay America Select Suites - Las Cruces has a 3 star rating with 690 reviews.
When is Extended Stay America Select Suites - Las Cruces open?
Extended Stay America Select Suites - Las Cruces is closed now. It will open on Monday at 9:00 a.m.