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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Doors lock and you can't get in at 6:00 am. Room key didn't work and I waited 30 min to get in. No one at counter until 9 am. No place to take my trash or at least the duimpster what eight feet high and I couldn't throw trash over. No signs to say it was a dumpster. Charges for every little thing like wi-fi, cleaning towels in room, making bed or cleaning sheets. It should be explained better when you make reservations. I chose it over Holiday Inn or Hampton because price was better. But, that price is added to for two peopl... read more
Business response:
Dear Sidney, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Ho... read more
They may be changing their name and services but I will not stay there again. One bar of soap. No shampoo or conditioner supplied. No Kleenex. No coffee maker (was told due to changes they no longer did breakfast nor coffee but not even in your room?). No plates, mugs or silverware even tho you have a stove, refrigerator and microwave. Only cup to microwave a cup of water was the plastic drinking cup. No hairdryer. No trash container on the floor nor entry. Only trash was a bin in the back and the large container in the back... read more
Business response:
Dear Debra, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sinc... read more
Roaches. No amenities, only 2 towels and a bar of soap, extra fees for dishes, no front desk at night.
Business response:
Dear Larissa, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. In contrast, we apologize for any disappointment with our in-suite amenities. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns... read more
I liked the mini toads jumping around the front of the building. didnt like service out front or amenities, the room didn't match the picture the inside wasnt dirty or unkept a little dilapidated maybe could be a potential safety issue ŵhen you walk through the front door with the feeling of possibly falling through the floor all and all not a good experience
Business response:
Dear Shawn, Thank you for sharing your experience with us. We want every guest to have a memorable stay and leave satisfied with their entire visit. We apologize for not meeting your expectations. We are grateful for your notification and will take immediate action. Thank you for caring about improving our guest services, and we hope to welcome you back on your next visit.Sincerely,Hotel Management
This place is extremely out dated and old. Normally your dishes/glasses and eating utensils are in your room (cabinets) and chairs at the table. There aren't any!!! You have to ask for these things at the front desk!!! This is unreal. I never wish to have an experience as this again. Wouldn't recommend this place to a dog. Customer service was awesome. They are working with what they're given. SMDH
Business response:
Dear Jonathan, Thank you for taking the time to let us know about your experience with us. While we are pleased you loved our associate's hospitable service, we apologize for not meeting your expectations in the outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we are sorry that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to ... read more
Terrible policy. Spent 3 hours at 9 pm fighting with hotel and Expedia because one of my three employees couldn’t get into the hotel. They would not let anyone in without a scannable ID card which was lost by one of my employees weeks ago. He had multiple other ids as well as a photo of his I’d. he wasn’t even the one who’s name the hotel was in. Aweful experience
Business response:
Dear Jonahtan, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience in the future. Thank you again for your review. We hope you will be back to see us soon.Sincerely,Hotel Management
The property is run down and feels dingy. Scratchy sheets, wet carpet under the air conditioner.
Business response:
Dear Rachael, Thank you for staying with us. Our priority is to safeguard and uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We noted your observations regarding the need to update and renovate and will share these notes with our brand leaders. In the meantime, our housekeeping and maintenance staff are committed to keeping our property clean, fresh, and up-to-date throughout our... read more
I want my money back.
Business response:
Dear Mike, Thank you for the feedback. We apologize for any inconvenience you faced during your stay. If you need assistance, please reach out to us directly so we can discuss the details further. We look forward to talking with you soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,295 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.