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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The "non-smoking" rooms smelled of cigarette smoke. They demanded each person staying show a photo id. I reserved and paid for 5 rooms for my roofing crew. even though I was the one paying and showed my license and took responsibility for all rooms they wanted to take everyones picture.
Business response:
Patrick, Thank you for being a guest at our hotel. Your satisfaction is our prime concern, and we regret not meeting your expectations for a comfortable stay. We are sorry for the inconvenience you experience in your suite. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. You have our assurance we will look into this matter. Collecting a valid photo ID at the time of check-in is a standard procedure, and we are sorry for the inconvenience caused. We will appreciate your understanding. Yo... read more
Broken tv remote , key card stop working after first day . Room was not cleaned after 1st night, and a 100$ deposit was not mentioned anywhere at booking that I have yet to get back .
Business response:
Raymond, thank you for choosing our hotel for your stay. Please accept our apologies for the issues you experienced and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. We are sorry our incidental policy inconvenienced you. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. Any remaining incidental hold will be refunded to your account, which can take your bank a few business days to proces... read more
Staff was friendly and kind. Property really needs a lot of upgrades carpet was ripped play smell dirty smoking allowed outside the building cigarette butts thrown everywhere just felt very unclean
Business response:
David, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
It had the worst amenities of any room I have ever stayed in: the room came with two sets of towels and wash cloths, meager soap and shampoo and a tissue thin sheet and blanket and a TV. There was no coffee, no extra blankets, nothing. The room was old and had a worn out look to it; for instance, the switches on the lamps were mostly broken. They made me put down a $100.00 security deposit. I have stayed in places around the world and I don't ever remember having to do that. As I was checking in I got the impression that I h... read more
Business response:
Patrick, thank you for taking the time to review our hotel. We are sorry for the disappointing experience you had with us and apologize for the inconvenience you encountered due to the maintenance issues you outlined. We will address this with our maintenance team and make sure we prevent such reoccurrences. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
They didn’t change the bedsheet at room 304 and 303. 304 have dirty bathtub with hairs on the wall and bed bugs, my friend got bitten on her face and legs. 301 flush is broken. We understand that they are short of staff but dirty and unsanitized room is unacceptable coz we still pay $110 each rooms for supposedly a fun and relaxing Father’s Day getaway…friendly staff and safe place to stay tho…
Business response:
Joseph, thank you for being a guest at our hotel. We always aim to deliver refreshing accommodations, and we regret this was not your experience. Our pest control provider does service our hotel on a routine basis, but we will address this with them to guarantee we prevent such reoccurrences. We also regret the inconvenience caused due to the maintenance issues you outlined. Please know our engineering team will be working on this problem and make sure this is not repeated. We hope you will revisit as we would welcome anothe... read more
they didn’t change the bed sheet on room 303 and room 304 have bed bugs, my friend got bitten on her face and legs…the flush at room 301 is broken. I understand they are short of staff but we pay $110 for each rooms and we deserve to have a clean and sanitized bed and a well functioning toilet! Plus the bed bugs is unacceptable!! And it’s a Father’s Day getaway!!
Business response:
Joseph, thank you for being a guest at our hotel. We always aim to deliver refreshing accommodations, and we regret this was not your experience. Our pest control provider does service our hotel on a routine basis, but we will address this with them to guarantee we prevent such reoccurrences. We also regret the inconvenience caused due to the maintenance issues you outlined. Please know our engineering team will be working on this problem and make sure this is not repeated. We hope you will revisit as we would welcome anothe... read more
I wasn't expecting the place to be so minimal and somewhat outdated. We also didn't feel safe because in the card info., it said they would charge $250 for weapons or drugs. That scared me. But the people working there were nice.
Business response:
Whitney, thank you for selecting us and being our guest. We are disappointed to read that we were unable to meet your expectations and that you were unhappy with the overall condition of our hotel. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We also regret any inconvenience related to the information miscommunicated about our hotel policy. The amount charged is for no-smoking. We adhere to a strict 'no smoking' policy and enforce it with a cleaning f... read more
This place is horrible. I will sleep in my car before i stay here again
Business response:
Christine, thank you for choosing our hotel for your stay. We are very disappointed to read your feedback, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.