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Extended Stay America Select Suites - Louisville - Airport
- Hotels
- Louisville, KY
About this business
Location details
3300 Preston Hwy, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleasant Rodents and roaches Nice area
Never again. Waste of time and money Gross , cigarette burns on tub and desk , floor , mini blind gross dirty floor sticky, side chair and desk chai unusable do to cat or dog damage, no shampoo or extra towels, hallway carpet stained and smelly . Room smelled like cigarettes. None was offered
Business response:
Dear Debbie, Thank you for taking the time to share your experience. We're truly sorry that your stay fell so far short of expectations. The conditions you described are not in line with the standards we strive to uphold, and we understand how disappointing this must have been. Your feedback has been shared with our team, and we will take corrective action where needed. We appreciate you bringing this to our attention and hope you’ll consider allowing us to provide a better experience in the future. Sincerely, Hotel Manageme... read more
Poor The chairs was peeling. Seems like it had been in there in years. Didn't want to sit in chair. Tub wasn't to clean did not shower The price
Business response:
Dear Kanya, Thank you for reviewing your stay. We are sorry to learn that parts of your experience fell short of expectations. Guest comfort and satisfaction are important to us, and your observations have been shared with the appropriate team. We are committed to maintaining a welcoming and well-kept environment, and it is disappointing to know we missed the mark during your visit. We appreciate you bringing these matters to our attention and hope to have another opportunity to provide a stay that better reflects our standa... read more
Fair Bed was not very comfortable. Only thing that was good was it had a mini kitchen in it.
Business response:
Dear Brian, Thank you for sharing your experience. It’s good to know the in-room amenities were helpful during your stay. However, we regret to hear that your rest was disrupted by the condition of the bed. Comfort is a top priority, and your comments have been passed along for future improvement. We value your feedback and are committed to making improvements that better support a relaxing and enjoyable visit for all guests moving forward. Sincerely, Hotel Management
Staff are rather gruff but we had a safe stay and the beds were comfortable. The place is beyond minimal for an extended stay. There are no pots or pans, dishes, utensils, tissue, etc. Greasy stovetop! Yikes!! It’s great that they accept pets.
Business response:
Dear Erica, Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite for a minimal fee. On a positive note, we are glad to know you felt secure during your stay and that the accommodations provided comfort. We hope you’ll consider returning so we can provide a more welcoming v... read more
Bad This place sucks. I booked thought Booking.com and when I got there they told me they had overbooked and this happened to several other people. I stayed in the lobby for a while as I was stuck there as I had no other place to stay. I asked the people working how long had they known they were overbooked by this many people and I was told they had known for a while. I asked why didnt you call the people to let them know so they dont waste their time driving there but more importantly so they could find another place to sta... read more
Business response:
Dear Mark, Thank you for taking the time to share your experience. We sincerely apologize for the miscommunication and the inconvenience caused by our inability to accommodate your reservation. We understand how upsetting it must have been, especially without advance notice or timely support. Your feedback regarding both the communication lapse and the condition of the property has been shared with our leadership team for further review. Guest comfort and proper upkeep remain our top priorities, and your insights will help g... read more
Fair
Bad
Disappointing The hallway stinks like a sewer, and the carpet is dirty. There were pubic hairs all over the tub area, looks like cleaning personnel don't take their time to clean. Location
Business response:
Dear Jonathan, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Louisville - Airport
How is Extended Stay America Select Suites - Louisville - Airport rated?
Extended Stay America Select Suites - Louisville - Airport has a 3.5 star rating with 779 reviews.
When is Extended Stay America Select Suites - Louisville - Airport open?
Extended Stay America Select Suites - Louisville - Airport is open now. It will close tomorrow at 12:00 a.m.