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Extended Stay America Select Suites - Louisville - Airport
- Hotels
- Louisville, KY
About this business
Location details
3300 Preston Hwy, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing Noise Doesn’t have coffee maker Price
Business response:
Dear Galina, Thank you for sharing your thoughts about your recent visit. We are pleased to hear that you found value in your stay, though we regret that certain aspects, such as noise and the lack of a coffee maker, did not meet your expectations. Creating a comfortable and welcoming environment for all our guests is a priority, and we understand how these factors may have impacted your experience. Your feedback is appreciated, and we hope to welcome you back for a more enjoyable and satisfying stay. Sincerely, Hotel Manage... read more
disgusting, could not get out of there fast enough see above There was no breakfast. The room was filthy. We did not take off our shoes because the floors were so dirty. there were kids running around in the lobby on bicycles. the window did not close so we had to hear interstate traffic all night. Glad it was not cold out. Cancel the second night resv & left to get another hotel. I cancel at front desk, but they said i had to contact you booking. com to refund second night because cancel Friday night for Saturday's stay bec... read more
Business response:
Dear Mary, Thank you for sharing your experience. We are genuinely sorry that your stay was far from satisfactory. We understand the importance of a clean and comfortable environment and apologize for not meeting those expectations. Your concerns about noise, the condition of the room, and amenities have been noted, and we will address these issues with our team for improvement. We sincerely regret any inconvenience caused and appreciate your feedback on helping us better serve our guests. We hope you will consider giving us... read more
Disappointing
Disappointing Cleanliness None provided
Business response:
Dear John, Thank you for taking the time to share your experience. We are glad to know that several aspects of your stay met your expectations, particularly the setting and amenities. However, we regret that some elements did not reflect the level of care we strive to provide. Your observations are valuable and will be reviewed internally to help guide improvements. We hope to have another opportunity to welcome you back for a more seamless visit. Sincerely, Hotel Management
Terrible Very dirty. Room had trash in it. No shower curtain
Business response:
Dear Tammie, Thank you for sharing your feedback. We are deeply sorry to hear about the condition of your room and the inconvenience caused by the lack of essential amenities. Cleanliness is a priority for us, and we sincerely apologize for falling short of your expectations. Rest assured, your comments have been shared with our housekeeping team to ensure improvements are made. We understand how important a comfortable and clean environment is, and we appreciate you bringing this to our attention. We hope you will consider ... read more
It Sucked When we first arrived,and after waiting approximately 35 minutes,was told the place was overbooked no clean rooms available , tried to check in at approximately 5:15 , never got into a room till after 9 pm . The story the clerk gave was that they were overbooked and that all but two of their cleaning staff quit that day Nothing
Business response:
Dear Josephe, We sincerely apologize for the frustrating experience you encountered during check-in. We understand how inconvenient and disappointing it must have been to wait for a room, and we regret that we were unable to provide a smoother arrival process. While unexpected staffing challenges can arise, this is not the level of service we aim to provide. Your feedback is invaluable, and we will work to prevent similar situations in the future. We truly appreciate your patience and hope you might consider giving us anothe... read more
Very Poor
Niet aanbevolen Het stink, vies, hangt een rare sfeer Dicht bij de freedom hall
Business response:
Dear Van, Please accept our sincere apologies for any inconvenience, particularly with the overwhelming scent in the hotel. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that our accommodations have the perfect environment to welcome our guests. Your feedback will aid us in making necessary enhancements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve. Sincerely, Ho... read more
Bad Roaches. We did not stay
Frequently asked questions about Extended Stay America Select Suites - Louisville - Airport
How is Extended Stay America Select Suites - Louisville - Airport rated?
Extended Stay America Select Suites - Louisville - Airport has a 3.5 star rating with 779 reviews.
When is Extended Stay America Select Suites - Louisville - Airport open?
Extended Stay America Select Suites - Louisville - Airport is open now. It will close tomorrow at 12:00 a.m.