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Extended Stay America Select Suites - Louisville - Airport
- Hotels
- Louisville, KY
About this business
Location details
3300 Preston Hwy, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ok for price and location elevator... toilet... noisy location large room..,
ok for price and location elevator was very slow... sometimes very noisy ... could hear people walking around upstairs .. moving furniture... tv reception not good.... toilet didn't work as it should close to fairgrounds
everything thing was find. I was there during The Kentucky state f air lot of pot smoking in parking lot, and in rooms.
People were friendly and helpful Wasn't included
Awful. We were stuck in our room because we had no key!!will never stay at this hotel again! Everything!!! It was disgusting!!! The property was dirty The furniture looked like it came out of the garbage. When we arrived there was no one at the front desk. We waited 45 minutes for her to arrive. There was no furniture in the front lobby. She could not give us a key to the room. Therefore we were stuck in the room. When we went to check out again there was no one at the front desk. This placee should not even be open. It was ... read more
Business response:
Dear Kathleen, We sincerely apologize for the many frustrations you experienced during your stay. Waiting for assistance at the front desk, issues with room access, and the overall condition of the property understandably created a very disappointing experience. We regret that we did not provide the level of comfort and service you expected. While unexpected operational challenges can occasionally occur, your concerns have been shared with our management team so improvements can be made in staffing responsiveness, maintenanc... read more
Bad
Okay apart from Saturday staff When we checked out on Saturday the 2nd May and was heading to the Kentucky Derby, the staff that day told us we couldn’t store our luggage for the day unless we booked another night. This felt a bit opportunist from the Saturday staff, as it was apparent the day before luggage could be stored. This led to us wasting the morning of the derby day finding somewhere to store our bags until we eventually found another hotel that was happy to store them for us. The lady at reception the first day we... read more
Business response:
Dear Thomas, Thank you for sharing your feedback. We are pleased to know your arrival experience was smooth and that our team was courteous on your first day. However, we regret the inconsistency you encountered the following day regarding luggage storage. Your comments will be shared with our team for review and improvements. We appreciate your feedback and hope to have the opportunity to provide a seamless stay in the future. Sincerely, Hotel Management
Bad
Not sure if it’s worth $60 or not. Airplane sounds are terrifying and not allowing to sleep well. The facilities were really dirty. Sink was clogged. The shower was dirty too. The receptionist was friendly.
Business response:
Dear Liliia, Thank you for sharing your feedback. We are glad to hear our front desk team made a positive impression, though we’re sorry the rest of your stay did not meet expectations. We understand how disruptive noise and concerns with room conditions can affect overall comfort. While factors like nearby surroundings can sometimes be beyond immediate control, cleanliness and maintenance should always be properly addressed. Your comments regarding the sink and shower have been noted and will be reviewed with our team to im... read more
Frequently asked questions about Extended Stay America Select Suites - Louisville - Airport
How is Extended Stay America Select Suites - Louisville - Airport rated?
Extended Stay America Select Suites - Louisville - Airport has a 3.4 star rating with 868 reviews.
When is Extended Stay America Select Suites - Louisville - Airport open?
Extended Stay America Select Suites - Louisville - Airport is open now. It will close tomorrow at 12:00 a.m.