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Extended Stay America Select Suites - Louisville - South
- Hotels
- Fairdale, KY
About this business
Location details
6310 Commerce Park Ct, Fairdale, KY, 40118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No room available upon arrival
Business response:
Dear MICHAEL, Thank you for choosing us for your recent visit to Louisville. We apologize for not being able to accommodate you upon arrival. This is not reflective of the standard we wish to uphold. We strive to provide seamless experiences for our guests and will work to address this issue and prevent recurrence. We appreciate your understanding and hope to have the opportunity to host you in the future.Sincerely,Hotel Management
Occupants in the room next to us partied very late at night into the early morning. Also had two medium to large size dogs that were barking outside our room.
Business response:
Dear Patricia, Thank you for being our guest and sharing your experience. We apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise. We are genuinely sorry you had an uncomfortable night. Please know in the future, our front desk is always available to help make you as comfortable as possible. We hope you will allow us to serve you better in the future. Sincerely,Hotel Management
The outside of the building looks much nicer than the inside. The room was bare minimum- no lamps, no coffee pot, no hair dryer (front desk didn’t have any there either- when we finally could ask them since the front desk staff is limited hours) ) the room didn’t even have a hand towel- only two small towels and two wash clothes- no toiletries- bare minimum. The walls were paper thin- noisy-sketchy people yelling all hours- entire place smelled like weed and cigarettes. No. Just no.
Business response:
Dear EVELYN, Thank you for taking the time to write a review of our hotel. We are sorry about the shortcomings you encountered during your stay. Your feedback regarding the room amenities, noise disturbances, and cleanliness issues is concerning, and we regret any inconvenience caused. Please know that your comments will be shared with our team for the improvement. We understand your disappointment and sincerely apologize for falling short of your expectations. We value your input and hope to have the opportunity to provide ... read more
Frequently asked questions about Extended Stay America Select Suites - Louisville - South
How is Extended Stay America Select Suites - Louisville - South rated?
Extended Stay America Select Suites - Louisville - South has a 3.3 star rating with 1,382 reviews.
When is Extended Stay America Select Suites - Louisville - South open?
Extended Stay America Select Suites - Louisville - South is open now. It will close tomorrow at 12:00 a.m.