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Extended Stay America Select Suites - Louisville - South
- Hotels
- Fairdale, KY
About this business
Location details
6310 Commerce Park Ct, Fairdale, KY, 40118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Occupants in the room next to us partied very late at night into the early morning. Also had two medium to large size dogs that were barking outside our room.
Business response:
Dear Patricia, Thank you for being our guest and sharing your experience. We apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise. We are genuinely sorry you had an uncomfortable night. Please know in the future, our front desk is always available to help make you as comfortable as possible. We hope you will allow us to serve you better in the future. Sincerely,Hotel Management
The outside of the building looks much nicer than the inside. The room was bare minimum- no lamps, no coffee pot, no hair dryer (front desk didn’t have any there either- when we finally could ask them since the front desk staff is limited hours) ) the room didn’t even have a hand towel- only two small towels and two wash clothes- no toiletries- bare minimum. The walls were paper thin- noisy-sketchy people yelling all hours- entire place smelled like weed and cigarettes. No. Just no.
Business response:
Dear EVELYN, Thank you for taking the time to write a review of our hotel. We are sorry about the shortcomings you encountered during your stay. Your feedback regarding the room amenities, noise disturbances, and cleanliness issues is concerning, and we regret any inconvenience caused. Please know that your comments will be shared with our team for the improvement. We understand your disappointment and sincerely apologize for falling short of your expectations. We value your input and hope to have the opportunity to provide ... read more
Terrible This place is a home for pot users.
Business response:
Dear Josue, We appreciate your feedback and take your concerns seriously. Our goal is to ensure a comfortable stay for all guests. Please know that we adhere to policies promoting a safe and pleasant environment. If you have specific details or encountered any issues, we would appreciate more information to address your concerns appropriately. We strive to provide an atmosphere where all guests feel respected. We value your input and will work to improve based on your feedback.Sincerely,Hotel Management
Very poorly managed hotel, not clean, old, no shampoo, smoking smell in the non-smoking room
Business response:
Dear Hansol, Thank you for choosing us and sharing your feedback. We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Your comfort and satisfaction are important to us, and we're sorry to hear that the hotel didn't meet your expectations. We value your input, and we'll use your comments to address the issues you raised so we can continue to improve our services and provide a better experience for our guests in the future. Sincerely,Hotel Management
It does not look anything like the pictures and there was nobody's to ✔️ in at the front desk. We had to call the person working and wait because it was after 10pm. However the staff there was amazing and helpful once they came out. When we got to the room the bed was made but there was dirt and hair all over the fitted sheet when we pulled back the cover and the bathroom needed scrubbed and sanitized.
Business response:
Dear Christine, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. We are also disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We are grateful for your business, and we hope to have another chance to restore your faith in us.Sinc... read more
Probably what I should have expected for the cost, but still not somewhere I will go back to or suggest others stay at.
Business response:
Dear Amber, Thank you for choosing our hotel and for your candid feedback. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. There is nothing more important to us than making sure that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate our devotion to exceptional experiences.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Louisville - South
How is Extended Stay America Select Suites - Louisville - South rated?
Extended Stay America Select Suites - Louisville - South has a 3.3 star rating with 1,353 reviews.
When is Extended Stay America Select Suites - Louisville - South open?
Extended Stay America Select Suites - Louisville - South is open now. It will close tomorrow at 12:00 a.m.