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Extended Stay America Select Suites - Louisville - South
- Hotels
- Fairdale, KY
About this business
Location details
6310 Commerce Park Ct, Fairdale, KY, 40118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It works, I guess. Got to the hotel 2 hours late and still had to wait an hour upon arrival for them to clean the room. Found crumbs in the sheets and mud all over the room. Not sure what took an hour to clean it. Left, called an hour after and couldn't get a hold of anyone to see if room was ready. I won't be staying here again.
Business response:
Dear Guest, Thank you for your review. We apologize that your room was not ready, and we genuinely regret if we overlooked a few issues in the preparation of the room before your arrival. We very much appreciate you bringing this to our attention, and we will address this appropriately. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Property falsely advertised. Suites are more like a small room with a bed and a stove next to it .showed staff and the immediately agreed! This was a important night and this messed up plans allot ! I did not and would not sleep here. (Also smells like cigarettes,not very clean Staff was nice though
Business response:
Dear Shonnell, Thank you for your review. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We take these comments seriously and use them to improve our guest experience. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
We were booked for 2 nights. Showed up the first night 2 hours before the end of the check-in time and there was no one there and a line of people waiting to check in. Finally someone came. We got our room and the cigarette smell in the room was so bad we couldn't stand it. We tried to get someone at the front desk to try and get a different room but no one would answer. We slept in the truck that night. Then they couldn't give us a different room the next night because they said they were booked. It was just an all around a... read more
Business response:
Dear Stephen, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in, and we sincerely apologize for not providing you with a fresh, clean suite. We have shared your feedback appropriately to ensure this is adequately addressed and hope you will allow us to make it up to you in a future stay. Sincerely,Hotel Management
DO. NOT. STAY. HERE. It was awful. The room was filthy, the lobby was filthy, even the elevator floor was full of trash. No staff anywhere to be found except when we checked in, that was the last time i saw an employee for our stay. The fitted sheet was covered in what looked like pubic hairs, when we took the fitted sheet off the mattress itself was covered in stains that looked like vomit and/or blood.
Frequently asked questions about Extended Stay America Select Suites - Louisville - South
How is Extended Stay America Select Suites - Louisville - South rated?
Extended Stay America Select Suites - Louisville - South has a 3.3 star rating with 1,384 reviews.
When is Extended Stay America Select Suites - Louisville - South open?
Extended Stay America Select Suites - Louisville - South is open now. It will close tomorrow at 12:00 a.m.