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Extended Stay America Select Suites - Louisville - South
- Hotels
- Fairdale, KY
About this business
Location details
6310 Commerce Park Ct, Fairdale, KY, 40118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here This hotel was NOT clean by any standards. Did NOT feel safe while staying
Business response:
Dear Sarah, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management
Dirty place. poorly trained staff. Unprofessional.
Business response:
Dear Michael, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for the cleanliness issues you encountered in your room. Providing a clean and comfortable environment is paramount, and we apologize for falling short of your expectations. We will address this matter with our housekeeping team to ensure it doesn't happen again. Please stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Parking lot was dirty and alot drugs going on with children riding there bikes all thur the parking lots around cars.We stay 3 nights never ask us or brought us clean towels.
Business response:
Dear Derrick, Thank you for taking the time to post your review. We value our guests' comments and opinions and apologize for not meeting your expectations. Our front desk team is available to help you stay comfortable. Please consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Bugs in sink and on floor as soon as we stepped in the room.
Business response:
Dear Rhonda, Thank you for taking the time to review your stay. Please accept our sincere apologies for our oversights in preparing your suite. We follow strict standards regarding our hotel's housekeeping and pest control, and we are sorry this was not your experience. We appreciate you informing us about this issue; we will share your observations with our team to ensure future guests aren't similarly affected. We hope this isolated incident does not prevent you from choosing us again, as we would welcome the opportunity t... read more
Frequently asked questions about Extended Stay America Select Suites - Louisville - South
How is Extended Stay America Select Suites - Louisville - South rated?
Extended Stay America Select Suites - Louisville - South has a 3.3 star rating with 1,384 reviews.
When is Extended Stay America Select Suites - Louisville - South open?
Extended Stay America Select Suites - Louisville - South is open now. It will close tomorrow at 12:00 a.m.