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Extended Stay America Select Suites - Louisville - South
- Hotels
- Fairdale, KY
About this business
Location details
6310 Commerce Park Ct, Fairdale, KY, 40118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room was filthy, the elevator, hallways were nasty, it smelled horribly, the people in the next room were constantly arguing & at one point, Saturday night while trying to go to sleep, it sounded like someone body slammed the wall. It shook my bed! The bath tub was gross and sadly unable to use it during our stay.
Business response:
Dear Guest,We are deeply sorry for the issues you experienced during your stay. We understand how frustrating these experiences were. We will indeed address this with our team and ensure our room meets the highest standards. Our guests' comfort and satisfaction are our top priorities, and we are committed to making improvements to ensure a clean and peaceful environment for our guests. Thank you for your valuable feedback. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hote... read more
Very loud people living in the hotel had a bad smell in the hallway
Business response:
Dear Dietrich, We apologize for the disturbance caused by noise and unpleasant odors during your stay. Your comfort is important to us, and we regret any inconvenience caused by these issues. We will address these concerns with our team to ensure a more peaceful and enjoyable environment for all guests. Your feedback is invaluable, and we appreciate you bringing this to our attention. Should you choose to stay with us again, we will make every effort to provide you with a more pleasant experience. Thank you for your understa... read more
Our room floor was sticky. The bathroom sink was clogged. There was no one at the front desk on Sunday until after 10:30am, checkout was at 11am, so we could not get any kind of help. We needed clean towels and the WIFI was not working. The staff that checked us in was very kind & helpful. However, they left shortly after I checked.
Business response:
Dear BEVERLY, Thank you for taking the time to review us. We sincerely apologize for the inconvenience you experienced during your stay with us. It's disheartening to learn about the issues with cleanliness, maintenance, and service delays you encountered. Please know that this does not reflect our usual standards, and we're committed to addressing these concerns promptly. We'll ensure our team is available and responsive to guests' needs, especially during peak times like checkout. Your kind words about the check-in staff a... read more
No room available upon arrival
Business response:
Dear MICHAEL, Thank you for choosing us for your recent visit to Louisville. We apologize for not being able to accommodate you upon arrival. This is not reflective of the standard we wish to uphold. We strive to provide seamless experiences for our guests and will work to address this issue and prevent recurrence. We appreciate your understanding and hope to have the opportunity to host you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Louisville - South
How is Extended Stay America Select Suites - Louisville - South rated?
Extended Stay America Select Suites - Louisville - South has a 3.3 star rating with 1,353 reviews.
When is Extended Stay America Select Suites - Louisville - South open?
Extended Stay America Select Suites - Louisville - South is open now. It will close tomorrow at 12:00 a.m.