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6310 Commerce Park Ct, Fairdale, KY, 40118, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
My understanding is that one person runs the place from what was shared with me, so I can see that being overwhelming. I’ve traveled a lot though and this is the first hotel that I’ve stayed in that didn’t have toiletries or a blanket provided.
Business response:
Dear Guest, Thank you for reviewing your stay at our hotel and sharing your feedback. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. Thank you for being our guest. We hope to see you again soon.Sincerely,Hotel Management
Terrible
Business response:
Dear Gladys L., We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
I hadn’t even gotten into the hotel, there was big dogs everywhere, poop, people living there, no receptionist to let me in.
Business response:
Dear Mercella, We are very disappointed that we did not deliver the exceptional visit you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Thank you once again.Sincerely,Hotel Management
Don’t stay here This hotel was NOT clean by any standards. Did NOT feel safe while staying
Business response:
Dear Sarah, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management
Dirty place. poorly trained staff. Unprofessional.
Business response:
Dear Michael, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for the cleanliness issues you encountered in your room. Providing a clean and comfortable environment is paramount, and we apologize for falling short of your expectations. We will address this matter with our housekeeping team to ensure it doesn't happen again. Please stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Parking lot was dirty and alot drugs going on with children riding there bikes all thur the parking lots around cars.We stay 3 nights never ask us or brought us clean towels.
Business response:
Dear Derrick, Thank you for taking the time to post your review. We value our guests' comments and opinions and apologize for not meeting your expectations. Our front desk team is available to help you stay comfortable. Please consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Extended Stay America Select Suites - Louisville - South has a 3.3 star rating with 1,353 reviews.
Extended Stay America Select Suites - Louisville - South is open now. It will close tomorrow at 12:00 a.m.