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Extended Stay America Select Suites - Louisville - South
- Hotels
- Fairdale, KY
About this business
Location details
6310 Commerce Park Ct, Fairdale, KY, 40118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible This place is a home for pot users.
Business response:
Dear Josue, We appreciate your feedback and take your concerns seriously. Our goal is to ensure a comfortable stay for all guests. Please know that we adhere to policies promoting a safe and pleasant environment. If you have specific details or encountered any issues, we would appreciate more information to address your concerns appropriately. We strive to provide an atmosphere where all guests feel respected. We value your input and will work to improve based on your feedback.Sincerely,Hotel Management
Very poorly managed hotel, not clean, old, no shampoo, smoking smell in the non-smoking room
Business response:
Dear Hansol, Thank you for choosing us and sharing your feedback. We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Your comfort and satisfaction are important to us, and we're sorry to hear that the hotel didn't meet your expectations. We value your input, and we'll use your comments to address the issues you raised so we can continue to improve our services and provide a better experience for our guests in the future. Sincerely,Hotel Management
It does not look anything like the pictures and there was nobody's to ✔️ in at the front desk. We had to call the person working and wait because it was after 10pm. However the staff there was amazing and helpful once they came out. When we got to the room the bed was made but there was dirt and hair all over the fitted sheet when we pulled back the cover and the bathroom needed scrubbed and sanitized.
Business response:
Dear Christine, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. We are also disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We are grateful for your business, and we hope to have another chance to restore your faith in us.Sinc... read more
Probably what I should have expected for the cost, but still not somewhere I will go back to or suggest others stay at.
Business response:
Dear Amber, Thank you for choosing our hotel and for your candid feedback. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. There is nothing more important to us than making sure that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate our devotion to exceptional experiences.Sincerely,Hotel Management
My understanding is that one person runs the place from what was shared with me, so I can see that being overwhelming. I’ve traveled a lot though and this is the first hotel that I’ve stayed in that didn’t have toiletries or a blanket provided.
Business response:
Dear Guest, Thank you for reviewing your stay at our hotel and sharing your feedback. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. Thank you for being our guest. We hope to see you again soon.Sincerely,Hotel Management
Terrible
Business response:
Dear Gladys L., We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
I hadn’t even gotten into the hotel, there was big dogs everywhere, poop, people living there, no receptionist to let me in.
Business response:
Dear Mercella, We are very disappointed that we did not deliver the exceptional visit you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Thank you once again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Louisville - South
How is Extended Stay America Select Suites - Louisville - South rated?
Extended Stay America Select Suites - Louisville - South has a 3.3 star rating with 1,382 reviews.
When is Extended Stay America Select Suites - Louisville - South open?
Extended Stay America Select Suites - Louisville - South is open now. It will close tomorrow at 12:00 a.m.