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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’d turn back if I were you. Where do I begin. Upon walking in, the place smelled of stale cigarettes and fried chicken. The first room I was assigned was dirty, and the door was open. I was assigned another room, but upon inspection, we realized that the pillows were thin, the cover was more like a sheet, and the “bed” was more like a pull out cot style. It was extremely uncomfortable. My husband asked for more pillows, and the very nice front desk person told us they had none, but they did give us another blanket. This pla... read more
Business response:
I'm sorry to see that you didn't enjoy your stay. We have a smoking floor and non smoking available for our guests to avoid any smoke smell for our non-smoking patrons. Unfortunately, due to being an extended stay hotel, our guests cook often in their rooms, which I understand can leave a bad experience in the hallways for our other guests. We will continue to find ways to provide the best possible experience for our guests. Thank you for bringing this to our attention.
Business response:
I'm sorry to see that you didn't enjoy your stay. We strive to provide a great experience for our guests. I hope you will give us another chance in the future.
Nasty The rooms are nasty.. it’s human hair and dog hair every were.. the refrigerator is so Rusty that u don’t want to put no food in there..the prices on the weekends are ridiculous for any of the extended stay.. I leave one because of the roaches was everywhere.. and go to the other one we’re it’s worst.. I will never stay at neither one every again..
Business response:
I'm sorry to see that there were roaches at your previous hotel, but that this hotel didn't provide the positive experience that we strive for after that encounter. We take cleanliness very seriously and will take this review into account during our next company meeting. Thank you for bringing this to our attention.
Room is nasty trash in trash cans and sheets on bed are dirty and stained. I will never booked this hotel again ever.
Business response:
I'm sorry to hear about the cleanliness issues you experienced when staying at our hotel. We strive to provide the best possible experience to our guests when they stay with us, so it's disheartening to hear that this was your experience. Thank you for bringing this to our attention, so that we can improve in the future.
The room had bad odor and filthy. Dust and filthy matters everywhere. I will never recommend anyone stay there.
Business response:
I'm sorry to see you didn't enjoy your stay. We will use this review to improve for the future.
Business response:
I'm sorry to see that the stay didn't go as planned. Thank you for bringing this to our attention, so that we can improve in the future.
Business response:
I'm sorry to see that the stay didn't go as planned. Thank you for bringing this to our attention, so that we can improve in the future.
Get what you pay for! Attendant has to be called if you check in past 10pm, we had about 10-15 minute wait. There was only one blanket and two pillows, no shampoo or conditioner. Get what you pay for.
The staff was very rude and the room was not very clean and did not have not have towels
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 795 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.