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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smells like cigarettes, stuff are rude
Business response:
Dear Lynnet, Thank you for being our guest and sharing your feedback. We understand how important it is to have a clean room and one that is also free of smoke, and we're sorry for not being able to make that happen for you. Moreover, we are disappointed that our team was not as responsive as they should have been in addressing your concerns. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured we will ... read more
“Extended Pain” Well they been taking expired I.D’s, have questionable people running in and out of the building, the entire building ran out of toilet paper and I was only there for a night. Not to mention random guys running around asking for “Ramen Noodles.” This places looks really classy from the outside but PLEASE do not be fooled!
Business response:
Dear Tre, Thank you for sharing your review with us. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We regret your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Estaba lleno de cucarachas ni dormimos 🙈
Business response:
Dear Erika, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback.Sincerely,Hotel Management
Scary encounter Is not a good place if you go with your family. There were several drunk creepy men who live there permanently walking around trying to talk to us. Then another man asking for a ride. Not safe and lots of door slaming and dogs barking through the night.
Business response:
I was sorry to hear that the guests in the property made your stay feel unsafe. Please rest assured, while we are a pet friendly hotel, most of our guests are extended stay, so they are here for work. We never have issues with crime in our hotel and want to ensure our guests feel safe when checking in and staying with us. Thank you for your business, I hope you will give us another chance in the future.
The front desk worker was very sweet, but the hotel was extremely dirty and smelled awful.
Business response:
I'm sorry to hear that you didn't enjoy your stay. I'm happy to see you had a great guest service experience. I hope you will give us another chance in the future.
I’d turn back if I were you. Where do I begin. Upon walking in, the place smelled of stale cigarettes and fried chicken. The first room I was assigned was dirty, and the door was open. I was assigned another room, but upon inspection, we realized that the pillows were thin, the cover was more like a sheet, and the “bed” was more like a pull out cot style. It was extremely uncomfortable. My husband asked for more pillows, and the very nice front desk person told us they had none, but they did give us another blanket. This pla... read more
Business response:
I'm sorry to see that you didn't enjoy your stay. We have a smoking floor and non smoking available for our guests to avoid any smoke smell for our non-smoking patrons. Unfortunately, due to being an extended stay hotel, our guests cook often in their rooms, which I understand can leave a bad experience in the hallways for our other guests. We will continue to find ways to provide the best possible experience for our guests. Thank you for bringing this to our attention.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 828 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.