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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unprofessional manager We have stayed at this Value Place many time in the last 2 years but this time is the last. When we arrived on Tuesday we were told elevator was slow but the part was on the way, Friday elevator was shut down and was told part was being overnighted. Monday morning the manager knocked on our door at 8:45am to see if we were leaving or checking out that morning as scheduled. I asked if elevator was working, he said no. I asked if he was going to give us more time to pack up since we had to haul things do... read more
Business response:
We're sorry to hear about your negative experience during your time at Value Place. Thank you for sharing your experience with us so we can address the matters at hand. Your feedback is very important to us as we continue to work on our guest experience. Please give us another chance to impress you on your next visit to the Lubbock area.
No roll out bed, what? The hotel and the staff were nice. However, we asked for a roll out bed and could not obtain one because the manager had the key to the room they were kept in and was out of town. We slept three deep and a double
Business response:
We strive to provide a clean, comfortable, and welcoming environment for our guests. We apologize your stay did not meet your expectations. We will look into everything you’ve brought to our attention and wish you the best.
Worst bed ever! Worst bed ever! No box spring! Mattress on a wire rack! I've had better beds at summer camp!!! No cushioned chair to sit in. No TP, no cups, towels old and stained, floor filthy, not even a tissue dispenser! Will never stay or recommend to anyone!
Business response:
We apologize your bed did not meet your standards. Thank you for letting us know so we know where to improve. We wish you the best.
Bad experience Hotels.com over booked my original hotel and put me up in a horrible location.
Business response:
The Value Place team deeply apologizes for your negative experience. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
HOTELS.COM DID NOT BOOK US A ROOM, OR THE HOTEL LOST IT. SO, WE ENDED UP HAVEING TO TAKE A SMOKING ROOM.
Business response:
First I'd like to apologize that we did not have the correct room available for you. Thank you for taking the time to let us know how we can improve. We take all guest feedback very seriously and will address everything you've brought to our attention. We hope that you will reconsider staying with us again in the future.
You get what you pay for. Hotel did not feel inviting. Staff did not make you feel welcome. Front desk was behind a glass window. This is a no frills hotel. Room did not seem very clean. Not sure how often the bed was turned.
Business response:
We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.
value place smokehouse felt like i was sleeping inside a bar. Waking up in the morning with a smokey taste in my mouth was a plus. the room was non smoking by the way. The linens were too old and rough, definitely possibly doubling as loufas. i would not recommend this place for the steep price theyre asking for.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
If its non-smoking - why are ashtrays in rooms? Room smelled like smoke. Highway noise. Upstairs noise from other tenants. A/C cycled on and off all night.
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
No hotel amenities--just an extended stay This is good if you have no place to live and need an apartment. No shampoo, conditioner, no cleaning services. It was like an apartment with no amenities. I thought I paid for a hotel, not a room in someone's house.
Business response:
Value Place strives to provide guests with an environment they can enjoy, feel comfortable and safe, and want to return too. We apologize this was not the case for you. We are an extended stay hotel so we don't provide the extra amenities regular hotels will provide. We apologize for this inconvenience and wish you the best.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 795 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.