Extended Stay America Select Suites - Lubbock - South

Anonymous 

on Expedia

8 years ago

Not what I expected. Value Place has trust issues. Never Stayed at a Hotel where I had to bring dirty towels down the hall , on the elevator, and up to the front desk BEFORE I can be issued fresh towels. It was embarrassing, as if I wanted to steal those skimpy cheap worn out, harsh texture towels. Then i needed an iron, and was told I needed to sign some book first in order to use it. FORGET IT............ I was,scheduled to stay 3,days and 2 nights, not once did a maid or any staff offer to change out my linen. Bring more ... read more

Jackie 

on Expedia

9 years ago

Unprofessional manager We have stayed at this Value Place many time in the last 2 years but this time is the last. When we arrived on Tuesday we were told elevator was slow but the part was on the way, Friday elevator was shut down and was told part was being overnighted. Monday morning the manager knocked on our door at 8:45am to see if we were leaving or checking out that morning as scheduled. I asked if elevator was working, he said no. I asked if he was going to give us more time to pack up since we had to haul things do... read more

A 

on Expedia

9 years ago

No roll out bed, what? The hotel and the staff were nice. However, we asked for a roll out bed and could not obtain one because the manager had the key to the room they were kept in and was out of town. We slept three deep and a double 

heidi 

on Expedia

9 years ago

Worst bed ever! Worst bed ever! No box spring! Mattress on a wire rack! I've had better beds at summer camp!!! No cushioned chair to sit in. No TP, no cups, towels old and stained, floor filthy, not even a tissue dispenser! Will never stay or recommend to anyone! 

Angela 

on Expedia

10 years ago

Bad experience Hotels.com over booked my original hotel and put me up in a horrible location. 

michael 

on Expedia

10 years ago

HOTELS.COM DID NOT BOOK US A ROOM, OR THE HOTEL LOST IT. SO, WE ENDED UP HAVEING TO TAKE A SMOKING ROOM. 

Joe 

on Expedia

10 years ago

You get what you pay for. Hotel did not feel inviting. Staff did not make you feel welcome. Front desk was behind a glass window. This is a no frills hotel. Room did not seem very clean. Not sure how often the bed was turned. 

bob 

on Expedia

10 years ago

value place smokehouse felt like i was sleeping inside a bar. Waking up in the morning with a smokey taste in my mouth was a plus. the room was non smoking by the way. The linens were too old and rough, definitely possibly doubling as loufas. i would not recommend this place for the steep price theyre asking for. 

Ken 

on Expedia

10 years ago

If its non-smoking - why are ashtrays in rooms? Room smelled like smoke. Highway noise. Upstairs noise from other tenants. A/C cycled on and off all night.