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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hard bed and there wasn’t any shampoo or anything of that sort
Business response:
I'm so sorry to hear that you had a disappointing stay. Best wishes in your future travels.
horrible hotel never stayed. they did not have even audacity to contact me to let me know the hotel was over booked, drove over 10 hours with two kids and only find out after arrival. No called , no text.
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room. We are so sorry for disappointing you.
Business response:
We are so sorry you were not pleased with your stay.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us another try the next time your travels bring you to the area.
Expensive dorm room Dorm room.paper thin walls.no staff at night.no counter space near sink.adverticed price cheaper than Travelocity price.small hard bed.loud air cond.cutting on and off all night. Thin towels no iron coffee pot blow dryer.
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our hotel did not meet your expectations. Our goal is to provide an all-around positive experience for every guest. It sounds like we fell short with you. Best wishes in your future travels.
Overcharged for what it is This is not a hotel. No room service. Keys did not work. It’s extended stay. No utensils, No dishes etc. no extra towels. No shampoo no hairdryer.
Business response:
Thank you for your review. We value your feedback and are sorry to hear that our hotel did not provide you with the amenities you expected. We know most hotels provide daily cleaning, cookware, toiletries and other amenities so that is a natural expectation. WoodSpring Suites is a value focused extended stay hotel, which is why we offer bi-weekly housekeeping for extended stay guests and options to add additional amenities, like cookware, to their rooms. This allows us to provide the best value possible for our guests so tha... read more
The hotel is minimal which was expected and not considered as part of this review. The common areas were filthy and the room just marginally clean. My TV did not work and according to front desk all where in the same condition.
Business response:
Thank you for your review. We value your feedback and are so sorry to hear that you had negative experiences during your stay. We are particularly disappointed to hear that you were not able to enjoy our clean rooms and television. We'll pass along your comments and we wish you only the best in your future travels.
If you do not surender your driver license for them to photo copy and keep you can't stay at the "hotel".
Business response:
We're so sorry the check-in procedures disappointed you. We hope your stay was pleasant.
Cheap Hotel - Get what you pay for... No lamp. No alarm clock. Small TV with only 20 channels. No coffee pot. No complimentary cups, shampoo, or soap. Even the roach motels have that. Worst of all, bath tub doesn't drain so floor was wet under the tiles by someone who let it overflow. Very noisy including a dog barking in the hallway.
Business response:
Thank you for your review. We value your feedback and are sorry to hear that our rooms did not provide you with the amenities you expected. We know most hotels provide daily cleaning and other amenities so that is a natural expectation. WoodSpring Suites is a value focused extended stay hotel, which is why we offer bi-weekly housekeeping for guests staying more than seven nights. This allows us to provide the best value possible for our guests so that they customize their stay just the way they would like and pay for the ame... read more
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 795 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.