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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Saddened And Angry They Charged My Card.When I Got There.We Had No Room Available For Us.My Dad Is In The Hospital.We Had Nowhere To Go.Its Graduation.I Hope That I Can Get My Money Back In My Account.
The bed wasn't even a bed it was a little aluminum frame with a mattress on top of it... Reminded me of a couple who first starts out roughing it hardcore, if you want comfort here is not the place.
Business response:
We would like to apologize for any and all inconveniences you experienced during your recent stay with us. I will be sure to remind all staff to be attentive to issues and be sure they are resolved immediately. Thank you for sharing your experience with us.
Avoid. Overbooks regularly Horrid service. Overbooked. Not interested in customer service
Business response:
First I'd like to apologize that we did not have a room available for you. Thank you for taking the time to let us know how we can improve. We take all guest feedback very seriously and will address everything you've brought to our attention. We hope that you will reconsider staying with us again in the future.
Meh... Service was nice. People were always friendly. Nothing really to do within the general vicinity.
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Smoke dungeon Upon arrival at the hotel no one was at the front desk. When the gentleman came he was super nice. Which I appreciated since I had to wait 10 minutes. I booked a non-smoking room but he stated that the only thing he had available with double beds was a smoking. Since every other hotel in this city was booked we had to take it. The room smelled like someone had been smoking Marlboro cigarettes all day and night in that in it. It was terrible. The bed, the pillows the towels everything smelled like cigarettes. Yo... read more
It was fine for one night. Hotel seamed nice just needed renovations.
Business response:
We apologize for the inconvenience but I'm glad that it didn't have a big impact on your stay with us. We appreciate your feedback and hope to see you again the next time your travels bring you to our area.
Stayed over 2 mths dirty room dirty lien towels Bad services with housekeeping RM cleaned no towels bed linen was never made missing toilet paper room services very unpleasant stay knocking door even when it was a stay pd for very poor service charging for late fees have recipients was asked to leave due to refuse late fees no reason I was a residential I was tax free 39.99.instead of 33.17
Business response:
Thank you for taking the time to comment on your recent stay at WoodSpring Suites. Guest feedback, whether negative or positive, is always welcomed and used as a training tool for my staff, to help us better deliver excellent customer service. We hope you enjoyed the rest of your stay.
Horrible experience.when i check in was given a room that look like.someome was still living there. Second room no towels phone didnt work. While sleeping at around 3:30 am. Someone else.wasassign the same room. I was.awaken by some1 opening the door. Only thing that kept them.from coming in is that i.had the latch on.the.door.when they open it. Tried to call the front desk phone didn't work. Has to use my cellphone. Spoke with the Manger in charge and didnt.get not results. He just started that he would.come and check.the p... read more
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Hotel felt cold and like a nursing home I found evidence of bedbugs in my bed, when I asked about it they said they had no bedbug problems.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 795 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.