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Extended Stay America Select Suites - Madison - Old Sauk Rd.
- Hotels
- Madison, WI
About this business
Location details
45 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booking was for two nights, we left after the first night. The building smelled bad, the room looked nothing like pictures. Got a room with full of cigarettes/weed odor instead of non smoking. Sofa bed was dirty and extremely uncomfortable with nearly just springs, barely had any cushion. Bathroom lights went out in the middle of the night.
Business response:
Dear Guest, We’re very sorry your stay fell short of expectations and that you felt uncomfortable in your room. While all rooms are designated non-smoking, it appears this policy was not consistently enforced, and we regret the lingering smell you encountered. We also apologize for the issues with the sofa bed and bathroom lighting. We have taken note of all the concerns you raised and will ensure they are appropriately addressed. We hope you’ll consider giving us another opportunity to provide a more pleasant and comfortabl... read more
Only one bar of soap for couple for two nights. Key card stopped working after first morning, had to call and wait to get let into the building at night. After getting let in, card was “fixed” but still didn’t let us in room. Employee just let us into our room without any proof of ID, still did not fix card. We were unable to leave and return as card didn’t work. Whole building had odd smells, heat was on in the room when we got there despite it being in the upper 70’s.
Business response:
Dear Brady, We’re sorry to learn that several aspects of your stay didn’t go as smoothly as you anticipated. Your comments regarding room access, amenities, and overall environment have been noted and will be shared with our team to ensure better experiences moving forward. We appreciate your patience and hope you’ll give us another opportunity to make things right. Take care! Sincerely, Hotel Management
This place is kind of gross.
Very noisy and disruptive guests with children. Front desk woman had an attitude and was rude.
This whole experience was just awful.
Business response:
Dear Allyson, Thank you for taking a moment to share your thoughts. We are sorry to hear that your visit didn’t meet your expectations. Guest satisfaction is incredibly important to us, and it’s disappointing to learn that your experience left you feeling this way. Your feedback has been noted and will be shared with the appropriate team to help us improve. We hope you’ll consider giving us another chance to offer a better and more comfortable stay. Sincerely, Hotel Management
$375, more like $3.75 a night Room smelled like a wet towel. Only garbage was in the bathroom. Tv did not work
Business response:
Dear Kim, We apologize that the condition of your room did not meet your expectations. This is not the type of experience we want guests to encounter. We’ve shared your feedback with our team so these concerns can be addressed, and future stays are more comfortable and consistent with the standards we strive to maintain. We appreciate you bringing these matters to our attention. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The place was fairly roomy, good enough for five or six people to roam around comfortably. The couch smells a little bit like tobacco smoke. Everything inside appear to prioritize roominess, and there were some good seats and the bed was firm. Getting in was an adventure, as there was a five dollar phone from the 90s that was dangling off of a nail on the wall, which you had to dial to reach someone who called an employee who was not at the front desk, but was probably living in one of the units. It was not terribly inconven... read more
Business response:
Dear Steve, Thank you for sharing your detailed feedback about your recent stay. We are pleased to hear that you found the space roomy and comfortable for your group. Creating a functional and inviting atmosphere is one of our priorities, so knowing the seating arrangements and bed met your expectations is great. However, please accept our sincere apologies for the smell. We strive to maintain a fresh and clean environment for all guests and will ensure this issue is addressed promptly with our housekeeping team. Your commen... read more
Frequently asked questions about Extended Stay America Select Suites - Madison - Old Sauk Rd.
How is Extended Stay America Select Suites - Madison - Old Sauk Rd. rated?
Extended Stay America Select Suites - Madison - Old Sauk Rd. has a 3.8 star rating with 678 reviews.
When is Extended Stay America Select Suites - Madison - Old Sauk Rd. open?
Extended Stay America Select Suites - Madison - Old Sauk Rd. is open now. It will close tomorrow at 12:00 a.m.