This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Madison - Old Sauk Rd.
- Hotels
- Madison, WI
About this business
Location details
45 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good deal, nice place. The hotel worked well in my stay in Madison. The staff was very friendly and helful with local driving directions to restaurants etc.
No kitchen equipment.
Very tired looking and feeling room. Smelled like cigarette smoke that someone tried to cover up with an unappealing scented spray. The person who checked me in couldn't find my reservation for several minutes and then took several more minutes to finish process.
Business response:
Dear Guest, Thank you for taking the time to share your comments. We sincerely regret that your accommodation and the delay during check-in do not reflect the standards we strive to maintain. We work hard to provide a clean, attentive, and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless st... read more
Booking was for two nights, we left after the first night. The building smelled bad, the room looked nothing like pictures. Got a room with full of cigarettes/weed odor instead of non smoking. Sofa bed was dirty and extremely uncomfortable with nearly just springs, barely had any cushion. Bathroom lights went out in the middle of the night.
Business response:
Dear Guest, We’re very sorry your stay fell short of expectations and that you felt uncomfortable in your room. While all rooms are designated non-smoking, it appears this policy was not consistently enforced, and we regret the lingering smell you encountered. We also apologize for the issues with the sofa bed and bathroom lighting. We have taken note of all the concerns you raised and will ensure they are appropriately addressed. We hope you’ll consider giving us another opportunity to provide a more pleasant and comfortabl... read more
Only one bar of soap for couple for two nights. Key card stopped working after first morning, had to call and wait to get let into the building at night. After getting let in, card was “fixed” but still didn’t let us in room. Employee just let us into our room without any proof of ID, still did not fix card. We were unable to leave and return as card didn’t work. Whole building had odd smells, heat was on in the room when we got there despite it being in the upper 70’s.
Business response:
Dear Brady, We’re sorry to learn that several aspects of your stay didn’t go as smoothly as you anticipated. Your comments regarding room access, amenities, and overall environment have been noted and will be shared with our team to ensure better experiences moving forward. We appreciate your patience and hope you’ll give us another opportunity to make things right. Take care! Sincerely, Hotel Management
This place is kind of gross.
Very noisy and disruptive guests with children. Front desk woman had an attitude and was rude.
This whole experience was just awful.
Business response:
Dear Allyson, Thank you for taking a moment to share your thoughts. We are sorry to hear that your visit didn’t meet your expectations. Guest satisfaction is incredibly important to us, and it’s disappointing to learn that your experience left you feeling this way. Your feedback has been noted and will be shared with the appropriate team to help us improve. We hope you’ll consider giving us another chance to offer a better and more comfortable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Madison - Old Sauk Rd.
How is Extended Stay America Select Suites - Madison - Old Sauk Rd. rated?
Extended Stay America Select Suites - Madison - Old Sauk Rd. has a 3.8 star rating with 689 reviews.
When is Extended Stay America Select Suites - Madison - Old Sauk Rd. open?
Extended Stay America Select Suites - Madison - Old Sauk Rd. is open now. It will close tomorrow at 12:00 a.m.