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Extended Stay America Select Suites - Madison - Old Sauk Rd.
- Hotels
- Madison, WI
About this business
Location details
45 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will not stay here again. Window wouldn’t close completely. Air conditioner leaked leaving carpet soggy. Kitchen supplies meager, mismatched and not completely clean. No sponges supplied for washing kitchen items. Ice tray gross. Security poor … my room key had to be replaced multiple times when key card just stopped working and I was never asked to show ID when getting a new key card. No one ever came to room to clean or replace towels. Room was damp and towels never truly dried.
Business response:
Dear Guest, Honest reviews such as yours help us as we continuously focus on improving our services for our guests. We sincerely apologize for your disappointing experience with various issues that impacted your stay. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we apologize this was not what you experienced. We will address the issues and ensure this does not happen again. We hope you consider giving us another opportunity to show you the great visit we are known for, ... read more
The front desk person was quite rude at check in. Had to wait in the entryway since it was very late but his answer when I rang was rude, like I bothered him. No personality at check in. Rude tone. Lobby smelled of weed. Hotel was very clean. Room was very clean except the bed sheets looked like they had not been changed so we used the extra set. The AC was set to 68 so it was freezing in the room and everything was damp. We turned the heat on to get it dried out. Bed was comfy. Bathroom clean. Bathroom floor and carpets wer... read more
Business response:
Dear Sheila, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit s... read more
Staff good- other guests dumpy There were abandoned cars in the lot (smashed out windows, trashed not moving for multiple days), people were yelling in the middle of the day about domestic violence acts that were committed- this was right outside the lobby. However, the staff was awesome.
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We aresorry your sleep was disrupted by noise from our streets. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Hotel has no ice machine. Rooms have no coffee pots, no cups even in bathrooms to brush your teeth, no ice trays to make ice in frig, not even complimentary coffee or a tea bag in the rooms. If you want to use the kitchen you must ask at the desk for everything. Breakfast was bananas, oatmeal packets (no bowls), and snack bars. We were directed to the gas station for ice and Panera down the block for food. Room smelled damp and musty. Manager and staff were very nice. Looks like ownership is to blame. All of that for a price... read more
Business response:
Georganne, thank you for evaluating your stay. We are sorry we did not provide the value you were hoping for and for any inconvenience you had due to our hotel policy. We also regret your disappointment with our breakfast offerings. In addition, we work hard to provide a clean and comfortable environment; therefore, we regret that the specific issue you mentioned compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next visit. Sincerely, Hotel Management
I’m pretty sure there were drug dealers a drug related activity going on These men were harassing me when I came back to hotel after I went to dinner When I returned around 8pm I became worried and left around 10pm and drive back to my hometown 4 hours away and canceled my plans for Sunday Thinking back now I should have called the police. The staff very nice when I checked in at 3pm. But there clearly wasn’t anyone watching what was going on late afternoon and evening
Business response:
Melissa, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
This place is disgusting. Smelly, filthy, bugs in room
Business response:
Thank you for taking the time to share your feedback. We apologize for the cleanliness issues you encountered and for the concerns you had with your room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Madison - Old Sauk Rd.
How is Extended Stay America Select Suites - Madison - Old Sauk Rd. rated?
Extended Stay America Select Suites - Madison - Old Sauk Rd. has a 3.8 star rating with 678 reviews.
When is Extended Stay America Select Suites - Madison - Old Sauk Rd. open?
Extended Stay America Select Suites - Madison - Old Sauk Rd. is open now. It will close tomorrow at 12:00 a.m.