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Extended Stay America Select Suites - Madison - Old Sauk Rd.
- Hotels
- Madison, WI
About this business
Location details
45 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel has no ice machine. Rooms have no coffee pots, no cups even in bathrooms to brush your teeth, no ice trays to make ice in frig, not even complimentary coffee or a tea bag in the rooms. If you want to use the kitchen you must ask at the desk for everything. Breakfast was bananas, oatmeal packets (no bowls), and snack bars. We were directed to the gas station for ice and Panera down the block for food. Room smelled damp and musty. Manager and staff were very nice. Looks like ownership is to blame. All of that for a price... read more
Business response:
Georganne, thank you for evaluating your stay. We are sorry we did not provide the value you were hoping for and for any inconvenience you had due to our hotel policy. We also regret your disappointment with our breakfast offerings. In addition, we work hard to provide a clean and comfortable environment; therefore, we regret that the specific issue you mentioned compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next visit. Sincerely, Hotel Management
I’m pretty sure there were drug dealers a drug related activity going on These men were harassing me when I came back to hotel after I went to dinner When I returned around 8pm I became worried and left around 10pm and drive back to my hometown 4 hours away and canceled my plans for Sunday Thinking back now I should have called the police. The staff very nice when I checked in at 3pm. But there clearly wasn’t anyone watching what was going on late afternoon and evening
Business response:
Melissa, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
This place is disgusting. Smelly, filthy, bugs in room
Business response:
Thank you for taking the time to share your feedback. We apologize for the cleanliness issues you encountered and for the concerns you had with your room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
There ants all over my room
Business response:
Sylvia, thank you for choosing our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced your room, and we are working to ensure any such issues in the future. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Getting noise complain at 12:30 in the afternooon.
Business response:
Ashley, thank you for your review. We apologize for the noise issue you encountered. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
We checked in at 12:15 AM from a wedding dance but couldn't find any help at the front desk. The 1st girl was rood and would only give short answers.
Business response:
Daniel, thank you for reviewing your experience at our hotel. We apologize for the issues you encountered at our front desk. Your comments have been shared with our Front Desk staff to ensure our focus remains on exceptional service. Thank you once again, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Had a bad smell. People were living in the facility for months, not sure it doesn't serve as a shelter of some sort. Smelled in the rooms and hallway.
Business response:
Sandy, thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the odor and cleanliness issues you experienced. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Madison - Old Sauk Rd.
How is Extended Stay America Select Suites - Madison - Old Sauk Rd. rated?
Extended Stay America Select Suites - Madison - Old Sauk Rd. has a 3.8 star rating with 689 reviews.
When is Extended Stay America Select Suites - Madison - Old Sauk Rd. open?
Extended Stay America Select Suites - Madison - Old Sauk Rd. is open now. It will close tomorrow at 12:00 a.m.