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Extended Stay America Select Suites - Madison - Old Sauk Rd.
- Hotels
- Madison, WI
About this business
Location details
45 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff at the time I checked in were terrible. Pillow covers are smelly. My room is a no smoking but smells like everything. Not a good hotel for that price. Overall maintenance is poor. Thanks!
Business response:
Thank you for choosing our hotel. We are sorry you experienced many difficulties during your stay and the inconvenience this caused you. We have shared your comments with the appropriate teams to ensure they are well poised in their efforts to serve you better during your next stay. We appreciate your feedback and hope you will give us that chance to make it up to you on another visit. Sincerely, Hotel Management
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Smelly room; very limited kitchen utensils. No restaurant on site.
The heater was so noisy I had to turn it off then it got too cold in there. I didn't sleep past 3 in the morning. I took a shower when I was done I went to use the hair dryer and it started smoking and smelled like an electrical fire so I had to unplug it and throw it in the sink. Horrible experience!
Business response:
Thank you for reviewing your stay. We are sorry your stay was interrupted by maintenance issues with your in-room amenities. We have gotten with our maintenance team and we are working on the problem. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
The smell of trash and garbage is horrifying throughout the entry way and into the elevator. The 2nd and third floor smelled of complete cigarette smoke and GARBAGE!!!! Felt disgusting to be there and embarrassing that I stayed!
Business response:
Thank you for your feedback. We are sorry for the cleanliness issues you had and that bad odor compromised your stay. Your comments have been discussed with our Housekeeping team to ensure proper procedures are being followed to remove the smell. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Needs Better Service I was charged double the regular rate because of an event and I was put in a handicap room with no room service. I feel that with the price I paid the service could've been better, even with the hotel telling me they don't do wake up calls.
Business response:
Michael, thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Madison - Old Sauk Rd.
How is Extended Stay America Select Suites - Madison - Old Sauk Rd. rated?
Extended Stay America Select Suites - Madison - Old Sauk Rd. has a 3.8 star rating with 678 reviews.
When is Extended Stay America Select Suites - Madison - Old Sauk Rd. open?
Extended Stay America Select Suites - Madison - Old Sauk Rd. is open now. It will close tomorrow at 12:00 a.m.