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Extended Stay America Select Suites - Madison - Old Sauk Rd.
- Hotels
- Madison, WI
About this business
Location details
45 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Where’s the stuff! I probably would not stay again. I did like the staff, they were nice. When booking two rooms it’s nice to get then a little closer.
Business response:
Olivia, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
The staff at the time I checked in were terrible. Pillow covers are smelly. My room is a no smoking but smells like everything. Not a good hotel for that price. Overall maintenance is poor. Thanks!
Business response:
Thank you for choosing our hotel. We are sorry you experienced many difficulties during your stay and the inconvenience this caused you. We have shared your comments with the appropriate teams to ensure they are well poised in their efforts to serve you better during your next stay. We appreciate your feedback and hope you will give us that chance to make it up to you on another visit. Sincerely, Hotel Management
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Smelly room; very limited kitchen utensils. No restaurant on site.
The heater was so noisy I had to turn it off then it got too cold in there. I didn't sleep past 3 in the morning. I took a shower when I was done I went to use the hair dryer and it started smoking and smelled like an electrical fire so I had to unplug it and throw it in the sink. Horrible experience!
Business response:
Thank you for reviewing your stay. We are sorry your stay was interrupted by maintenance issues with your in-room amenities. We have gotten with our maintenance team and we are working on the problem. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Madison - Old Sauk Rd.
How is Extended Stay America Select Suites - Madison - Old Sauk Rd. rated?
Extended Stay America Select Suites - Madison - Old Sauk Rd. has a 3.8 star rating with 689 reviews.
When is Extended Stay America Select Suites - Madison - Old Sauk Rd. open?
Extended Stay America Select Suites - Madison - Old Sauk Rd. is open now. It will close tomorrow at 12:00 a.m.