Extended Stay America Select Suites - Madison - Old Sauk Rd.

Michael 

on Expedia

7 years ago

Needs Better Service I was charged double the regular rate because of an event and I was put in a handicap room with no room service. I feel that with the price I paid the service could've been better, even with the hotel telling me they don't do wake up calls. 

Jason 

on Expedia

7 years ago

Decent space, zero service. All they had for breakfast was oats. They said their delivery hadn’t arrived yet. We pulled out the sofa bed after a really long day to find it blood stained. We called and asked for sheets and the lady at the front desk said we had to go down and get it ourselves. Go the extra mile people! We’re paying guests and the sheets should’ve been in the room already. Staff needs customer service training. 

Tracie 

on Expedia

8 years ago

Filthy! Very dirty. Our pullout bed had a wrapper and a beef stick in it from previous occupants. Long hair in bathroom sink, fridge didn't chill properly. The pullout bed had a mattress so thin, the kids couldn't sleep on it even though I piled blankets on it, the dirty floor was still a better option. The breakfast that's included had muffins, coffee and granola bars. Nothing to drink for kids, was on a very small stand at the checkout desk. Nothing was replenished so by the time we got there at 9:30 am we had to ask for s... read more

Scott 

on Expedia

8 years ago

Noisy guests ruined otherwise good value. Other guests on our floor ruined our sleep with excessive noise until after 1am. Screaming and running the halls is not restful. Someone could have shut them down. 

Saleh 

on Expedia

9 years ago

bad hotel Will never stay there again!!!!!!!!!!! 

A 

on Expedia

10 years ago

Not worth the price paid Housekeeping did not clean room. No in-room coffee/tea. TV channels selection very poor. ESPN channel listed but actually not available. A few of the channels had lots of static. Bathroom sink drain clogged; notified front desk but nothing was done. Refrigerator extremely noisy, such that we turned it off overnight so we could sleep. Very poor quality in-room supplies (e.g., bath towels very small and very rough; toilet paper, tissues, sheets, toiletries all of inferior quality to those found in simi... read more

Lin 

on Expedia

10 years ago

Maybe there should be negative numbers Just too much to list but our stay was terrible. Several adults arguing in the hallways for hours, belligerent with the manager. Overall the place was just furnished with old stuff from another older hotel or odd lots. Otherwise, no, no, no. 

Robert 

on Expedia

10 years ago

Whats That Smell. Not a fan of extended stay type hotels so thos review should be taken witn that in mind. Each room is basically and efficiency apartment. With people cooking in their rooms, the place just smells. There was no daily housekeeping and it just felt like a dirty place. 

PM 

on Expedia

11 years ago

Pet charges Beware that this hotel charges 3 times the average cost for having a pet than what we experienced at other hotels.