Extended Stay America Select Suites - Madison - Old Sauk Rd.

Anonymous 

on Expedia

2 years ago

Will not stay here again. Window wouldn’t close completely. Air conditioner leaked leaving carpet soggy. Kitchen supplies meager, mismatched and not completely clean. No sponges supplied for washing kitchen items. Ice tray gross. Security poor … my room key had to be replaced multiple times when key card just stopped working and I was never asked to show ID when getting a new key card. No one ever came to room to clean or replace towels. Room was damp and towels never truly dried. 

Sheila 

on Expedia

2 years ago

The front desk person was quite rude at check in. Had to wait in the entryway since it was very late but his answer when I rang was rude, like I bothered him. No personality at check in. Rude tone. Lobby smelled of weed. Hotel was very clean. Room was very clean except the bed sheets looked like they had not been changed so we used the extra set. The AC was set to 68 so it was freezing in the room and everything was damp. We turned the heat on to get it dried out. Bed was comfy. Bathroom clean. Bathroom floor and carpets wer... read more

Anonymous 

on Expedia

3 years ago

Staff good- other guests dumpy There were abandoned cars in the lot (smashed out windows, trashed not moving for multiple days), people were yelling in the middle of the day about domestic violence acts that were committed- this was right outside the lobby. However, the staff was awesome. 

Georganne 

on Expedia

3 years ago

Hotel has no ice machine. Rooms have no coffee pots, no cups even in bathrooms to brush your teeth, no ice trays to make ice in frig, not even complimentary coffee or a tea bag in the rooms. If you want to use the kitchen you must ask at the desk for everything. Breakfast was bananas, oatmeal packets (no bowls), and snack bars. We were directed to the gas station for ice and Panera down the block for food. Room smelled damp and musty. Manager and staff were very nice. Looks like ownership is to blame. All of that for a price... read more

Melissa 

on Expedia

3 years ago

I’m pretty sure there were drug dealers a drug related activity going on These men were harassing me when I came back to hotel after I went to dinner When I returned around 8pm I became worried and left around 10pm and drive back to my hometown 4 hours away and canceled my plans for Sunday Thinking back now I should have called the police. The staff very nice when I checked in at 3pm. But there clearly wasn’t anyone watching what was going on late afternoon and evening