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Extended Stay America Select Suites - Madison - Old Sauk Rd.
- Hotels
- Madison, WI
About this business
Location details
45 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
The smell of trash and garbage is horrifying throughout the entry way and into the elevator. The 2nd and third floor smelled of complete cigarette smoke and GARBAGE!!!! Felt disgusting to be there and embarrassing that I stayed!
Business response:
Thank you for your feedback. We are sorry for the cleanliness issues you had and that bad odor compromised your stay. Your comments have been discussed with our Housekeeping team to ensure proper procedures are being followed to remove the smell. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Needs Better Service I was charged double the regular rate because of an event and I was put in a handicap room with no room service. I feel that with the price I paid the service could've been better, even with the hotel telling me they don't do wake up calls.
Business response:
Michael, thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management
Decent space, zero service. All they had for breakfast was oats. They said their delivery hadn’t arrived yet. We pulled out the sofa bed after a really long day to find it blood stained. We called and asked for sheets and the lady at the front desk said we had to go down and get it ourselves. Go the extra mile people! We’re paying guests and the sheets should’ve been in the room already. Staff needs customer service training.
Business response:
Jason, thank you for choosing our hotel for your stay. We are truly sorry you experienced so many difficulties during your stay with us, and more importantly, you felt our staff was not responsive. Our team takes great pride in delivering outstanding customer service to each and every guest, so we apologize this was not your experience. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Hotel Management
Filthy! Very dirty. Our pullout bed had a wrapper and a beef stick in it from previous occupants. Long hair in bathroom sink, fridge didn't chill properly. The pullout bed had a mattress so thin, the kids couldn't sleep on it even though I piled blankets on it, the dirty floor was still a better option. The breakfast that's included had muffins, coffee and granola bars. Nothing to drink for kids, was on a very small stand at the checkout desk. Nothing was replenished so by the time we got there at 9:30 am we had to ask for s... read more
Business response:
Tracie, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Noisy guests ruined otherwise good value. Other guests on our floor ruined our sleep with excessive noise until after 1am. Screaming and running the halls is not restful. Someone could have shut them down.
Business response:
Scott, thank you for sharing your candid feedback. We sincerely apologize for the disturbances from other guests which made your stay a disappointing one. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We truly regret the inconvenience you had, and please give us another opportunity to provide you with a much better experience. Sincerely, General Manager
bad hotel Will never stay there again!!!!!!!!!!!
Not worth the price paid Housekeeping did not clean room. No in-room coffee/tea. TV channels selection very poor. ESPN channel listed but actually not available. A few of the channels had lots of static. Bathroom sink drain clogged; notified front desk but nothing was done. Refrigerator extremely noisy, such that we turned it off overnight so we could sleep. Very poor quality in-room supplies (e.g., bath towels very small and very rough; toilet paper, tissues, sheets, toiletries all of inferior quality to those found in simi... read more
Maybe there should be negative numbers Just too much to list but our stay was terrible. Several adults arguing in the hallways for hours, belligerent with the manager. Overall the place was just furnished with old stuff from another older hotel or odd lots. Otherwise, no, no, no.
Frequently asked questions about Extended Stay America Select Suites - Madison - Old Sauk Rd.
How is Extended Stay America Select Suites - Madison - Old Sauk Rd. rated?
Extended Stay America Select Suites - Madison - Old Sauk Rd. has a 3.8 star rating with 689 reviews.
When is Extended Stay America Select Suites - Madison - Old Sauk Rd. open?
Extended Stay America Select Suites - Madison - Old Sauk Rd. is open now. It will close tomorrow at 12:00 a.m.