This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Madison - Old Sauk Rd.
- Hotels
- Madison, WI
About this business
Location details
45 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent space, zero service. All they had for breakfast was oats. They said their delivery hadn’t arrived yet. We pulled out the sofa bed after a really long day to find it blood stained. We called and asked for sheets and the lady at the front desk said we had to go down and get it ourselves. Go the extra mile people! We’re paying guests and the sheets should’ve been in the room already. Staff needs customer service training.
Business response:
Jason, thank you for choosing our hotel for your stay. We are truly sorry you experienced so many difficulties during your stay with us, and more importantly, you felt our staff was not responsive. Our team takes great pride in delivering outstanding customer service to each and every guest, so we apologize this was not your experience. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Hotel Management
Filthy! Very dirty. Our pullout bed had a wrapper and a beef stick in it from previous occupants. Long hair in bathroom sink, fridge didn't chill properly. The pullout bed had a mattress so thin, the kids couldn't sleep on it even though I piled blankets on it, the dirty floor was still a better option. The breakfast that's included had muffins, coffee and granola bars. Nothing to drink for kids, was on a very small stand at the checkout desk. Nothing was replenished so by the time we got there at 9:30 am we had to ask for s... read more
Business response:
Tracie, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Noisy guests ruined otherwise good value. Other guests on our floor ruined our sleep with excessive noise until after 1am. Screaming and running the halls is not restful. Someone could have shut them down.
Business response:
Scott, thank you for sharing your candid feedback. We sincerely apologize for the disturbances from other guests which made your stay a disappointing one. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We truly regret the inconvenience you had, and please give us another opportunity to provide you with a much better experience. Sincerely, General Manager
bad hotel Will never stay there again!!!!!!!!!!!
Not worth the price paid Housekeeping did not clean room. No in-room coffee/tea. TV channels selection very poor. ESPN channel listed but actually not available. A few of the channels had lots of static. Bathroom sink drain clogged; notified front desk but nothing was done. Refrigerator extremely noisy, such that we turned it off overnight so we could sleep. Very poor quality in-room supplies (e.g., bath towels very small and very rough; toilet paper, tissues, sheets, toiletries all of inferior quality to those found in simi... read more
Maybe there should be negative numbers Just too much to list but our stay was terrible. Several adults arguing in the hallways for hours, belligerent with the manager. Overall the place was just furnished with old stuff from another older hotel or odd lots. Otherwise, no, no, no.
Whats That Smell. Not a fan of extended stay type hotels so thos review should be taken witn that in mind. Each room is basically and efficiency apartment. With people cooking in their rooms, the place just smells. There was no daily housekeeping and it just felt like a dirty place.
Pet charges Beware that this hotel charges 3 times the average cost for having a pet than what we experienced at other hotels.
Someone Entered my Room at Night! The front desk give another customer my room card. The guest swapped the key card and entered my room! Fortunately, no harm was done, but I will NOT be staying with Stay America any more!
Frequently asked questions about Extended Stay America Select Suites - Madison - Old Sauk Rd.
How is Extended Stay America Select Suites - Madison - Old Sauk Rd. rated?
Extended Stay America Select Suites - Madison - Old Sauk Rd. has a 3.8 star rating with 678 reviews.
When is Extended Stay America Select Suites - Madison - Old Sauk Rd. open?
Extended Stay America Select Suites - Madison - Old Sauk Rd. is open now. It will close tomorrow at 12:00 a.m.