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Extended Stay America Select Suites - Memphis - Cordova
- Hotels
- Memphis, TN
About this business
Location details
8110 Cordova Center Dr., Memphis, TN, 38016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is very unsafe place to stay with family. Would not recommend ever !!
Business response:
Brant, thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will allow us to host you again. Sincerely, Hotel Management
Place stinks The lobby smelled like cat pee and marijuana. The elevator and our room floor smelled like marijuana. Our room was clean but smelled very musky.
Getting to the hotel required navigating dimly lit alley ways in a shopping area. There were no direct entrances to the hotel. The poor lighting left us concerned about potential theft.
Hotel is old outdated .. elevator had saliva on the wall where someone had spit and it was left there dried .. hotel floors seems as if you will fall threw the floor ,,, it was trash on all three floors siting out where the stairs...was given a room in 224 .. once I got to second floor the room had no bed.. seems as if they were remolding the room maybe it was trash and all kinds of debris .. had to go back down to front desk .. was given another room.. again went back to the floor got in the room to take shower towels was o... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
No Place to Stay on Mothers Day I was not able to stay. I was sent to a room that was being repaired or remodeled and could not be used. I was sent to another room that was already occupied. This whole ordeal took nearly an hour. There were also two guys behind me who were checked into uninhabitable room that were being remodeled and came back to the lobby. We all requested refunds.
Business response:
Lawrence, thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. We are also sorry for not able to provide you a room of your choice and regret the inconvenience it caused. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sin... read more
Ok place The hotel was a little sketchy. It looked like they are remodeling but they had remenants everywhere, like drop cloths and such. There was an argument outside our room in the middle of the night and all night someone kept trying our door handle. The room had been painted recently and it was clean. I would not stay here again.
Business response:
Thank you for being our guest. We apologize for the issues you experienced at our hotel during your stay. Please rest assured that your comments have been shared with our housekeeping and maintenance teams in an effort to improve our service and facilities.We regret the disappointment it caused. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Memphis - Cordova
How is Extended Stay America Select Suites - Memphis - Cordova rated?
Extended Stay America Select Suites - Memphis - Cordova has a 3.7 star rating with 1,465 reviews.
When is Extended Stay America Select Suites - Memphis - Cordova open?
Extended Stay America Select Suites - Memphis - Cordova is open now. It will close tomorrow at 12:00 a.m.