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Extended Stay America Select Suites - Memphis - Cordova
- Hotels
- Memphis, TN
About this business
Location details
8110 Cordova Center Dr., Memphis, TN, 38016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad place 1st of all i couldn't get an answer after 11:00 to let them know i was delayed coming from Nashville. So that i could have a later check in. So I'm peeved i drove from Nashville and don't have a place to sleep before i drive to back home Dallas today. Poor poor place
Business response:
Kendrick, we are disappointed to read your review stay. Please accept our apologies for the inconvenience you had. We are meeting with the front office team to discuss this situation and reiterate the importance of impeccable customer service. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The facility was outdated. The hotel said it was smoke free but our room smelled like cigarettes called the front desk and the guy said you won’t be charge for it the previous guest already paid. Poor excuse. The furniture was damage and the walls were dirty. Why can you not upkeep this hotel like the rest, is it because of the area. All hotels should be held to the same standards.
Business response:
We apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We appreciate your feedback and will share the same with the appropriate individuals in our organization. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
The kitchen was so dirty it had food all in the sink and on counter all over the stove. The drawers had socks and underwear left in them. They never came and gave us clean towels. The first night we only had 1 wash cloth. I had to go and get more towels and wash clothes the next day. I told the lady on duty all she said was it was a busy weekend. When we got there they wanted to give us 1 queen bed when I had booked 2 queen beds. I told them no way way we reserved 2 beds. They said they were over booked.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
This property really disappointed my family! We had a reservation in advance and when we got there after driving with four kids in the car for 5 hours, the receptionist told me that they had one room stayover and had a walk-in that took the room we needed. So we ended up staying at another location, and had to drive anothe 15 minutes out of our way. This experience was horrible!
Business response:
We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Very low budget(Radedy)hotel Very outdated bed sleeps horrible pillows very flat horrible locations wasn't worth the my money very low budget hotel
Business response:
Please accept our sincerest apologies for the issues you encountered in your room during your stay with us. We wish we would have known about these issues as we would have done our best to ensure you are comfortable. We hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Roach motel 2 roaches in bathroom
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are sorry if any inconvenience you had while here. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Very horrible experience. Not what we reserved for the night
Business response:
Thank you for your feedback. We apologize for not accommodating you in the room of your choice and for the inconvenience you had due to it. Please be assured that we have shared your concerns with the concerned teams, and we’re reviewing the situation in order to make sure such incidents are prevented from happening again. Sincerely, Hotel Management
Upon checking I had to sign some statement of additional charges that would be levied if I trashed the room or smoked in it. (I don’t smoke nor do I trash rooms) Light bulbs were missing from lamps. Labels were placed on lamps, advising something was wrong. Hair dryer was missing from the bathroom. Hotel staff asked me to return to the front desk upon checkout. Bathroom was small. I won’t stay at this chain in the future b
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Memphis - Cordova
How is Extended Stay America Select Suites - Memphis - Cordova rated?
Extended Stay America Select Suites - Memphis - Cordova has a 3.7 star rating with 1,465 reviews.
When is Extended Stay America Select Suites - Memphis - Cordova open?
Extended Stay America Select Suites - Memphis - Cordova is open now. It will close tomorrow at 12:00 a.m.