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Extended Stay America Select Suites - Memphis - Cordova
- Hotels
- Memphis, TN
About this business
Location details
8110 Cordova Center Dr., Memphis, TN, 38016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I can say that I liked anything because I didn't stay there. Although for some reason I was charged $81.80 as if I had stayed for a night. Which has still not been said why or refunded back to me.
Business response:
Barbara, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Furniture falling apart. Towels stained. Sheets scratchy. Loud music drom bar next door. Staff friendly, but couldn't make up for facility.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. On a positive note, we are happy you liked our friendly staff. We value your feedback and hope you will consider staying with us so we can make it up to you. Sincerely, Hotel Management
I never leave bad reviews but this one deserves it. I suppose you get what you pay for, because this room was on the cheaper side. I was bringing my kids to the area for one day to go to Urban Air and some other attractions so I didn’t want to spend a ton on a room for one night. I’ve stayed at Extended Stay America in other towns before and was pleased so I thought this would be ok — WRONG. The bad: First off, the smell inside the hotel was horrible. Even my kids were asking if something was dead. I thought it may have been... read more
Business response:
Thank you for staying with us. We apologize for the odor and cleanliness issue you encountered during your stay. Your concerns have been shared with the housekeeping team to ensure a better experience going forward. On a positive note, we are happy you liked our front desk associates, spacious suites, convenient location. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The sofa bed is a twin size so not comfortable for two kids to sleep. The main door has a two inch gap at bottom and it was pishing smoking smell from the pathway into thr room. There were some insensitive people smoking in thr same floor .
Business response:
Chandra, thank you for choosing our hotel. We are sorry for the discomfort you had with the mattress and regret the odor you encountered in your room. We wish we had known about these problems as we would have done our best to ensure you were comfortable. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Stinking in Cordova This place smells like smoke, carpet stinks, found used condoms in parking lot. Felt like I needed to be armed for personal protection. Unfortunately we booked 5 nights but left after 2 nights. Would never stay there again.
Business response:
Steve, we are extremely sorry for the disappointing stay you had and regret the cleanliness issues you encountered in your room. We understand your frustration and have shared it with the housekeeping team to ensure it is not repeated again in the future. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management
Dirty rusty lamps, bath chipping paint on tub, tv had no reception couldnt watch it. Door lock was broken.
Business response:
We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
I never stayed at an extended stay before and I will not never again, the first floor smelled like a unclean nursing home urine smell. had to ask front desk for toilet paper.
Business response:
Joan, thank you for visiting us. We apologize for the odor and cleanliness issue you encountered during your stay. Your concerns have been shared with the housekeeping team to ensure a better experience going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Memphis - Cordova
How is Extended Stay America Select Suites - Memphis - Cordova rated?
Extended Stay America Select Suites - Memphis - Cordova has a 3.7 star rating with 1,465 reviews.
When is Extended Stay America Select Suites - Memphis - Cordova open?
Extended Stay America Select Suites - Memphis - Cordova is open now. It will close tomorrow at 12:00 a.m.