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Extended Stay America Select Suites - Memphis - Cordova
- Hotels
- Memphis, TN
About this business
Location details
8110 Cordova Center Dr., Memphis, TN, 38016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The condition of bedding, air conditioning-heating, bathroom was horrible. The beds were dirty and uncomfortable. The sofa bed was filthy and springs were damaged. No one in the family can sleep throughout the night. The heating was so bad, which could hardly be controlled. The heating cooling unit was noisy. Fridge was so loud and noisy. The lighting in the room was extremely poor. Overall hygiene and comfort was really pitiable. Will not recommend this place for any family.
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The elevator was not working and I just had a foot operation, I chosea hotel with breakfast and this place was only serving instant cereal, the refrigerator ran all night, very slow internet,the tv was very blury
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with the appropriate departments, and we're taking immediate steps to make sure future guests do not encounter the same problems. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
A disappointed customer It was not very clean, Our bed spread smelled like dog..someone with a dog must have been there and they didn't wash the bed spread. There was several bugs one in the kitchen by the stove and a big big big bug was in the bathroom..I was screaming when I saw him..I feel I deserve a refund it was not a pleasant stay, I was scared to go to sleep and I was too scare to take my clothes out the suit case thinking that a bug would get in and I would take him home..The worst I ever had and I travel a lot.The ... read more
Business response:
Marion, thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you and your family will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Mana... read more
Horrible the room was outdated and it reeked of urine upon my entry into the room. I actual puked... To top it off i asked for 5 dollars in change and was humiliated by staff the woman said she recieved fake money from guest so she noted every denomination with a piece of paper. Also on the day of checkout the HOUSEKEEPER burst into the room at 11:25 while i was preparing to leave count towels. Ewwwwwwwwwe
Business response:
Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Not what I expected! The room had a musty odor. There was no trash can at all in the room. Some of the people staying there were pretty rough looking.
Business response:
Gail, we know a well-maintained room sets up the tone for an excellent stay and apologize for the housekeeping issue you encountered while you were here. Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem aren’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
CONVENT TO WHERE WE NEEDED TO BE. PARKING COULD BE BETTER. ROOM WAS SPACIOUS. NOT FANCY BUT CLEAN. WAS NOT HAPPY WHEN WE NEEDED TO CHECK OUT A DAY SOONER BECAUSE OF POSSIBLE HURRICANE HEADING TO OUR HOMES. WAS TOLD THAT BECAUSE I BOOKED THRU EXPEDIA, I COULD NOT CHECK OUT A DAY SOONER AND GET MY MONEY BACK THAT THEY ALREADY CHARGED ME IN FULL FOR THE DAY WE ARRIVED. I GAVE THEM A 24 HOUR NOTICE BUT THEY STILL SAID NO REFUNDS. I HAVE NEVER HEARD OF THAT. EACH DAY HAD A DIFFERENT AMOUNT CHARGED. I DO NOT WANT TO STAY THERE AGA... read more
Business response:
Karen, thank you for being our guest. We are sorry we were unable to amend your reservation as it was booked through third party website. These changes need to be routed through the reservation agent as they are the prepaid bookings. Please feel free to reach out our front desk if we can assist you further. Thanks again, and we hope to host you back so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Room were dirty too expensive for the condition of the facility. People were outside smoking no shirt on nor shoes! Carpet was sticky and dirty lamp shades were filthy phone inside the room had multiple buttons missing off of it! Had to return towels in order to get fresh ones! Over charged for the quality and condition of the facility!!
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
When I arrived they told me the room I had reserved was just sold. As a result I have to pay more money.
Business response:
Thank you for taking the time to share your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the front office team members to ensure a better outcome going forward. Please consider giving us an opportunity to showcase you our improved side on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Memphis - Cordova
How is Extended Stay America Select Suites - Memphis - Cordova rated?
Extended Stay America Select Suites - Memphis - Cordova has a 3.7 star rating with 1,465 reviews.
When is Extended Stay America Select Suites - Memphis - Cordova open?
Extended Stay America Select Suites - Memphis - Cordova is open now. It will close tomorrow at 12:00 a.m.