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Extended Stay America Select Suites - Memphis - Cordova
- Hotels
- Memphis, TN
About this business
Location details
8110 Cordova Center Dr., Memphis, TN, 38016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible When we arrived to the hotel, they said they had our reservation but had no available rooms! We had been traveling for 13 hours with 3 kids & this was just a stopping point. The lady at the front desk, Rose, was rude & unhelpful. I was so disappointed with this hotel. They eventually had us stay at a different location but this was after 2 hours of going back & forth with them. THEN, they ended up charging us for BOTH hotels, calling us a no-show for the unavailable hotel.
Business response:
We regret the issues you faced with your reservation and the inconvenience this caused to you and your family. Even more distressing is the fact that you were met with anything other than friendly service in the process. We will address the concerns you have highlighted with the front desk team to ensure such issues are never repeated. Once again, we apologize for the unpleasant experience and hope you will reconsider a second visit. Sincerely, Hotel Management
Don't stay here The check in was quick and easy. The room wasn't very clean. Oven was horrible! Very disappointing especially during Covid. The pull out bed was disgusting. There were dead roaches in the bathroom cabinet so you know they don't clean well. Also front desk clerk told us you're only allowed to get fresh towels at a certain time. She was very rude!!
Business response:
Joey, we deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Business response:
Ebony, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Didn’t stay room wasn’t cleaned, maybe sent to the wrong room but I didn’t try again
Business response:
Thank you for choosing our hotel for your stay. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We hope you will consider giving us another chance in the future so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Gave our room away Called hotel 3 days ago and told them we would arrive late, they said no problem and noted my checkin. When we arrived they found my reservation but didn't have my room. Front desk girl said nothing i can do. You will have to go somewhere else. What a terrible experience. DON'T EVER BOOK THIS HOTEL.
Business response:
Jeff, thank you for your feedback. Although initially, you informed us about being late, we are sorry this was not communicated properly, due to which we were unable to accommodate you. We are reviewing the situation you outlined in your feedback with our team to see what went wrong in your instance. We hope you will consider choosing us the next time you are in the area. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Memphis - Cordova
How is Extended Stay America Select Suites - Memphis - Cordova rated?
Extended Stay America Select Suites - Memphis - Cordova has a 3.7 star rating with 1,465 reviews.
When is Extended Stay America Select Suites - Memphis - Cordova open?
Extended Stay America Select Suites - Memphis - Cordova is open now. It will close tomorrow at 12:00 a.m.