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Extended Stay America Select Suites - Memphis - Cordova
- Hotels
- Memphis, TN
About this business
Location details
8110 Cordova Center Dr., Memphis, TN, 38016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a big room everything was broke. Ask them to fix a couple things never got done. Ask about cleaning our room and they wanted extra money for that not right. I got bug bites from the room
Business response:
Teresa, thank you for staying at our hotel. We are sorry for the issues you encountered in your room and regret it was not fixed. We have shared your comments with the appropriate team so that we can improve our service and facilities going forward. Please know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Manag... read more
The lighting was dim could not see thoroughly to put on my makeup. The TV didn't not work, no garbage can in the room at all. The inside lobby small and unattractive for people from out of town. It was not the best decision to have stayed there.
Business response:
Thank you for choosing our hotel. We are sorry for the maintenance issues you encountered in your room and regret your stay was not a pleasant one. We have shared your feedback with the appropriate team so that we can improve our service and facilities going ahead. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. Please give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Room cleanliness was a significant concern. There were a previous guest’s dirty and stinky gym clothes left in a dresser drawer. It did not appear the table had been wiped clean as it was sticky and there were glass rings on it. The bed sheets were stained. The pillows had hairs on them.
Business response:
Thank you for your candid feedback about your stay with us. We apologize for the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Thank you again, and we hope you will give us another opportunity to pr... read more
Half the lights in the room didn’t work, bathroom sink and tub backed up as soon as you turned on the water, Hallways smelled like a men’s locker room and the elavator would stop working at least once a day I would see someone at the front counter for maybe 10 minutes a day. The problems are because of poor and negligent management This was honestly and easily the worst place I’ve ever stayed and based on this experience I will never stay at or even recommend a stay at this chain
Business response:
Jimie, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your stay. We are working with our housekeeping and maintenance department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
If they cancel your reservation, it might be good. I would not recommend this hotel. First of all, I got a phone call at 6:00 PM from the front desk asking if I was going to check in that night. They told me that they cancel reservations that are not paid and/or checked in by 6:00 PM. What if I had been on an airplane instead of a car??? They would have cancelled my reservation (which in hindsight would have been a blessing!) and I would have arrived to no room. How stupid is that? Next, when I do check in, they have me sign... read more
Business response:
Thank you for being our guest. Although we try to strive to deliver guests with a fresh environment, we apologize as this wasn't your experience. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of our property ensuring we are well-poised on your next visit. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Memphis - Cordova
How is Extended Stay America Select Suites - Memphis - Cordova rated?
Extended Stay America Select Suites - Memphis - Cordova has a 3.7 star rating with 1,465 reviews.
When is Extended Stay America Select Suites - Memphis - Cordova open?
Extended Stay America Select Suites - Memphis - Cordova is open now. It will close tomorrow at 12:00 a.m.