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Extended Stay America Select Suites - Milwaukee - Waukesha
- Hotels
- Waukesha, WI
About this business
Location details
2520 Plaza Ct., Waukesha, WI, 53186, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed! My friend and I have stayed at this hotel several times over the last five years or so, and even though it's an older place, we've always had a great stay, great rooms, great service. NOT. THIS. TIME. The staff wasn't fully following posted mask rules, which put my friend at great unease. Front desk staff was somewhat rude. Fixtures in the rooms were crumbling or broken. My room, though it had just been cleaned, smelled of stale take out food. My bed was so HARD, I still have pain in my hips and back, several d... read more
Business response:
Sarah, we appreciate your recent stay with us and we value your loyalty to our brand. Please accept our sincere apologies for the issues you experienced during this stay. We take your comments seriously and will use them to ensure we consistently deliver a wonderful experience for future guests. We hope you and your friend will give us another opportunity, as our entire team would love to show you the great hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Not Covid 19 Ready The hotel was not properly managed. Stove had stuck on food and microwave smelled. Took almost 15 minutes to check in and it was not touchless.
Business response:
Thank you for being our guest. We are sorry for the issues you had in your suite and regret the inconvenience caused. We have shared your comments with the appropriate team to be more diligent going forward so we can improve our guest experience. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Had to switch rooms do to dirty socks and boots and no toilet paper, stove dirty, bedding completely wrinkled and big stains. Fog of vape in room and window wide open. The second room was a little better but again big huge stains on bedding and garbage on floor. Will never ever come to this location again. We stated 5 nights here and I wont recommend it to anyone.
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I am not happy with this place. I canceled in the time it say before 6pm central the day of staying. When you try to call them they don’t answer the phone. This hotel is not very nice to deal with. The should refund my money. Don’t stay here very disconcerting to the plocise
Business response:
Thank you for your review. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. For any query unresolved, please reach out to us so that we can assist you with it. We value your business and hope you will consider staying with us in the future. Sincerely, Hotel Management
I booked a non-smoking room and the room smelled TERRIBLY of smoke - with an attempted disguise using terrible room spray. You could hear conversations through the walls as well as the sound of other guest's pets. Lastly, the pillows were terrible and the a/c did not work in the room, so when I arrived the windows were open. My room was on the 1st floor and was facing the highway - windows were not able to be closed. The only nice part about the hotel was the check-in. The employee was extremely helpful.
Business response:
Thank you for taking the time to review your stay with us at Extended Stay America. We are sorry for the issues you encountered in your rooms and regret the inconvenience it caused. We will share your concerns with the housekeeping and maintenance departments to ensure corrective measures are taken going ahead. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going forward. We value your observations and do hope you give us another chanc... read more
Frequently asked questions about Extended Stay America Select Suites - Milwaukee - Waukesha
How is Extended Stay America Select Suites - Milwaukee - Waukesha rated?
Extended Stay America Select Suites - Milwaukee - Waukesha has a 3.6 star rating with 1,456 reviews.
When is Extended Stay America Select Suites - Milwaukee - Waukesha open?
Extended Stay America Select Suites - Milwaukee - Waukesha is open now. It will close tomorrow at 12:00 a.m.