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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was disgusting in all aspects, you couldn’t pay me to stay here again
Business response:
Dear Guest,We regret that your experience did not meet expectations. A clean and comfortable stay is essential, and we sincerely apologize if the accommodations did not reflect that. Guest feedback is invaluable, and we take concerns like yours seriously as we work to improve the overall experience. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospitality experience you deserve.Sincerely,Hotel Management
The key cards didn’t work so had to wait in lobby for 15 mins until someone came to let me in my room and there was no soap or anything in rooms tv didn’t work
Business response:
Dear Brandon,We apologize for the inconvenience you faced during your stay. Waiting to access your room, along with missing essentials and a non-functional TV, is not the experience we want for our guests. A smooth check-in process and well-maintained rooms should always be expected. Please note that certain amenities like soap and toiletries are kept at the front desk for cleanliness purposes and are provided upon request. Your feedback is important, and we will address these concerns with our team to ensure improvements ar... read more
Audry day shift desk clerk was very nice. I hope I never have to use this Extended Stay, No clean towels unless you pay for towel service, you have empty your own trash and No Service to your Room until two after two weeks stay. Well I was there visiting friends not moving in. Take my advice this not place to stay, and I paid $100 deposit when I checked in. Now thats funny especially since they're wanted to charge me for fresh towels.
Business response:
Dear Lisa,We're glad to know our team member provided a warm welcome during your visit. However, we regret that other aspects of your stay fell short of expectations. Your comments are invaluable, and we will share them with our team to review and improve our services. We apologize that your stay was anything other than perfect, and we hope to have another chance to provide you with the exceptional visit you deserve whenever you return to the area.Sincerely,Hotel Management
Inconsistent policies This particular hotel charges $100 incidentals whereas the other Extended Stay America in Daphne does not. These inconsistent policies are discriminatory to the patrons in the Mobile I-65. In the technological age, everyone has a cell phone and phones in the rooms should be removed. People should not be forced to pay when there is no intent to used landlines.
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely regret that your stay did not meet your expectations. Regarding our deposit policy, it is designed to cover incidental charges or potential damages during a guest’s stay. While this policy is standard practice in the area, we understand how frustrating it can be if it is not communicated before your arrival. We apologize for any confusion this caused and appreciate your feedback, which allows us to improve how we inform guests of such policies. We value ... read more
Simple and plain. I never stay there again. I don’t smoke weed and can’t stand the smell of it
Business response:
Dear James, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. Your feedback is shared with our team to prevent such situations. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management
No appliances two small bed was hard
Business response:
Dear Inez, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services!Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
I was greeted with roaches. A dirty tub, a shower head that was rusted shut, and an elevator that is two months past due on its service.The room smelled completely smoked out, even though it’s supposed to be smoke free. The beds are cots very uncomfortable. They don’t even give you plasticware, no iron , no ironing board. I loathed staying here. I had to carry hotshot with me just to use the bathroom. If you want to have a comfortable stay, book elsewhere. I’m used to extended stays being way nicer. That’s what made me book.... read more
Business response:
Dear Alexandria, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to each and every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences.Thanks again for being our guest; safe travels!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 731 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.