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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay here was another watse of money and watse of our discount of 181. The property looked as if it was okay,until we started to relax. Pool was green and unswimmiable. We tried to watch a movie on the lay out couch bed it was broken. Left out to go working at the Jazz fest. Was accused of smoking in room. Had to show at that time we was not in room , was in uber heading downtown, showed time stamped videos and pictures. I have to record everything for work. So this was not a good place to stay. Only good thing was the b... read more
Business response:
Dear Guest, We apologize for the difficulties you encountered during your stay. It is disappointing that the swimming area was not adequately maintained and the sofa bed was damaged, which affected your comfort. Additionally, being mistakenly suspected of smoking in your room is unacceptable, especially given your clear proof showing otherwise. The lack of functioning amenities and overall maintenance concerns are being taken seriously, and we will work on making necessary improvements. We do appreciate your kind words about... read more
The property and rooms were clean. Unfortunately, when we ran out of toilet paper, we were told they did not have any and had no idea when they would get any. The staff person who told me was NOT apologetic and kind of had an attitude when I asked with 4 floors of rooms in a mostly full hotel what were people to do without toilet paper? I was told they would receive the same answer I got. I asked when they would be getting any and I was told that was a question that a supervisor would have to answer. I found this unacceptabl... read more
Business response:
Dear Guest, Thank you for choosing us. It is good to know you were pleased with the clean room and had a satisfactory time. However, we are sorry for the disappointment with the behavior of one of the associate. We understand the lack of necessary supplies like toilet paper caused your inconvenience. This is certainly not the standard we aim to uphold, and we will ensure that our team is made aware of these issues to prevent them from happening again. We hope to have the opportunity to welcome you again and provide you with ... read more
This place was disgusting in all aspects, you couldn’t pay me to stay here again
Business response:
Dear Guest,We regret that your experience did not meet expectations. A clean and comfortable stay is essential, and we sincerely apologize if the accommodations did not reflect that. Guest feedback is invaluable, and we take concerns like yours seriously as we work to improve the overall experience. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospitality experience you deserve.Sincerely,Hotel Management
The key cards didn’t work so had to wait in lobby for 15 mins until someone came to let me in my room and there was no soap or anything in rooms tv didn’t work
Business response:
Dear Brandon,We apologize for the inconvenience you faced during your stay. Waiting to access your room, along with missing essentials and a non-functional TV, is not the experience we want for our guests. A smooth check-in process and well-maintained rooms should always be expected. Please note that certain amenities like soap and toiletries are kept at the front desk for cleanliness purposes and are provided upon request. Your feedback is important, and we will address these concerns with our team to ensure improvements ar... read more
Audry day shift desk clerk was very nice. I hope I never have to use this Extended Stay, No clean towels unless you pay for towel service, you have empty your own trash and No Service to your Room until two after two weeks stay. Well I was there visiting friends not moving in. Take my advice this not place to stay, and I paid $100 deposit when I checked in. Now thats funny especially since they're wanted to charge me for fresh towels.
Business response:
Dear Lisa,We're glad to know our team member provided a warm welcome during your visit. However, we regret that other aspects of your stay fell short of expectations. Your comments are invaluable, and we will share them with our team to review and improve our services. We apologize that your stay was anything other than perfect, and we hope to have another chance to provide you with the exceptional visit you deserve whenever you return to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.