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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Inconsistent policies This particular hotel charges $100 incidentals whereas the other Extended Stay America in Daphne does not. These inconsistent policies are discriminatory to the patrons in the Mobile I-65. In the technological age, everyone has a cell phone and phones in the rooms should be removed. People should not be forced to pay when there is no intent to used landlines.
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely regret that your stay did not meet your expectations. Regarding our deposit policy, it is designed to cover incidental charges or potential damages during a guest’s stay. While this policy is standard practice in the area, we understand how frustrating it can be if it is not communicated before your arrival. We apologize for any confusion this caused and appreciate your feedback, which allows us to improve how we inform guests of such policies. We value ... read more
Simple and plain. I never stay there again. I don’t smoke weed and can’t stand the smell of it
Business response:
Dear James, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. Your feedback is shared with our team to prevent such situations. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management
No appliances two small bed was hard
Business response:
Dear Inez, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services!Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
I was greeted with roaches. A dirty tub, a shower head that was rusted shut, and an elevator that is two months past due on its service.The room smelled completely smoked out, even though it’s supposed to be smoke free. The beds are cots very uncomfortable. They don’t even give you plasticware, no iron , no ironing board. I loathed staying here. I had to carry hotshot with me just to use the bathroom. If you want to have a comfortable stay, book elsewhere. I’m used to extended stays being way nicer. That’s what made me book.... read more
Business response:
Dear Alexandria, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to each and every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences.Thanks again for being our guest; safe travels!Sincerely,Hotel Management
I killed 3 roches,couldn’t get no clean set of towels are sheets had to buy them are wash the ones I had,took out of my deposit do too I didn’t take out the kitchen trash
Business response:
Dear Shartisha,Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately.We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
They had roaches in the the room, kids running up and down the hallway screaming, elevator wasn’t working and I was on the top floor. Also the lady from the front desk came banging on my door at 9AM while I’m trying to sleep because I was working nights just to see if I check out yet. Place is not good.
Business response:
Dear Chase, We deeply regret the distressing experience you had during your stay. The presence of roaches, noise disturbances, and the non-functional elevator are unacceptable. We also apologize for the disruption caused by our staff. We will share these issues promptly with our team to ensure they do not recur. Your feedback is invaluable, and we are committed to improving our services. Thank you for bringing these matters to our attention. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Manageme... read more
Recepción cerro a las 8pm, no abrió hasta las 10am del otro día, no sabiamos como hacer el check out, nos dijeron que dejáramos las llaves en la entrada peligroso porque cualquiera podía agarrarlas. Inseguro para dejar carga en el auto. NO TIENEN DESAYUNO aunque lo ofrecen en la página, no pet friendly te hacen subir por las escaleras con perros y si o si tienen que estar en jaula
Business response:
Dear Natalia, Thank you for sharing your valuable feedback. We apologize for the inconvenience and frustration you experienced during your stay. Your concerns about the reception hours, check-out process, security, breakfast availability, and pet policy are essential to us. We regret that our services did not meet your expectations and assure you that we are addressing these issues to enhance our guests' experience. We appreciate your feedback and hope you will give us another chance to provide a more satisfactory stay in th... read more
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.