This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I killed 3 roches,couldn’t get no clean set of towels are sheets had to buy them are wash the ones I had,took out of my deposit do too I didn’t take out the kitchen trash
Business response:
Dear Shartisha,Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately.We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
They had roaches in the the room, kids running up and down the hallway screaming, elevator wasn’t working and I was on the top floor. Also the lady from the front desk came banging on my door at 9AM while I’m trying to sleep because I was working nights just to see if I check out yet. Place is not good.
Business response:
Dear Chase, We deeply regret the distressing experience you had during your stay. The presence of roaches, noise disturbances, and the non-functional elevator are unacceptable. We also apologize for the disruption caused by our staff. We will share these issues promptly with our team to ensure they do not recur. Your feedback is invaluable, and we are committed to improving our services. Thank you for bringing these matters to our attention. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Manageme... read more
Recepción cerro a las 8pm, no abrió hasta las 10am del otro día, no sabiamos como hacer el check out, nos dijeron que dejáramos las llaves en la entrada peligroso porque cualquiera podía agarrarlas. Inseguro para dejar carga en el auto. NO TIENEN DESAYUNO aunque lo ofrecen en la página, no pet friendly te hacen subir por las escaleras con perros y si o si tienen que estar en jaula
Business response:
Dear Natalia, Thank you for sharing your valuable feedback. We apologize for the inconvenience and frustration you experienced during your stay. Your concerns about the reception hours, check-out process, security, breakfast availability, and pet policy are essential to us. We regret that our services did not meet your expectations and assure you that we are addressing these issues to enhance our guests' experience. We appreciate your feedback and hope you will give us another chance to provide a more satisfactory stay in th... read more
This was by far the worst hotel experience I’ve ever had. The mattress on the bed was so hard and uncomfortable I literally had to lay on top of the pillows to not hurt my back. Had to remove the drain plug in the sink so the water would drain and they only had one iron for the entire building, that was checked out when needed.
Business response:
Dear DeJuan, We sincerely apologize for the discomfort and inconvenience you experienced during your stay. Your feedback about the mattress, sink, and limited iron availability is invaluable, and we regret that these issues negatively impacted your visit. Rest assured, we are taking immediate steps to address these concerns and improve our services. We hope you will give us another opportunity to provide a more comfortable and satisfactory experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
No late night check in available Booked this place for one night during road trip. Arrived late when I couldn’t drive anymore. Prepaid for room. Nobody was available for check in. I had to leave and fin another hotel
Business response:
Dear Christine, Please accept our apologies for your disappointing experience with us. We regret that our front desk team was unavailable to help you with your check-in and for the frustration you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem our... read more
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 731 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.