This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Congregation of the scariest gang looking area but might be a good place to score some heroin. I DID NOT EVEN CHECK IN. DROVE RIGHT OFF AND WOULD NOT GET OUT OF MY CAR
Business response:
Dear Lyle, Please accept our sincerest apologies for any inconvenience you encountered during your visit. The safety and well-being of our guests and employees are of utmost importance to us, so we regret this was not your experience. Our team members are well-trained to handle different situations, and we also work closely with local law enforcement authorities to ensure we have a safe and secure environment in and around the hotel. We hope you consider giving us another opportunity to welcome you back and demonstrate the s... read more
It was unsafe and horrible
Business response:
Dear Andres, We are deeply concerned about your experience. Ensuring the safety and comfort of our guests is our utmost priority, and we sincerely apologize for any incidents that made you feel unsafe. Your well-being is of great importance to us, and we regret falling short of your expectations. Please know that we are committed to providing a positive experience for all our guests, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely,Hotel Management
Poor customer service
Business response:
Dear Vonda, Thank you for sharing your observations about your recent stay. We genuinely apologize for any shortcomings you experienced with the room conditions. Your feedback is taken seriously, and we are actively addressing these concerns to enhance our guests' experience. We appreciate your patience and understanding. Please be assured that we are committed to making necessary improvements. If you have further details you'd like to share or discuss, please feel free to reach us directly. We hope you will consider giving ... read more
Can't get into my room been stuck outside for 45mins ..Key not work no one at front desk
Business response:
Dear Terrance, Thank you for bringing the room key issue you experienced to our attention. We sincerely apologize for any inconvenience you faced due to this. Our guests' satisfaction and comfort are paramount, and we understand the importance of a reliable key card system. Rest assured, we take this matter seriously and will look into this further to prevent similar situations. We are committed to providing outstanding service, so the need for more responsiveness from our staff is unacceptable, and we will address the conce... read more
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 731 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.