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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was by far the worst hotel experience I’ve ever had. The mattress on the bed was so hard and uncomfortable I literally had to lay on top of the pillows to not hurt my back. Had to remove the drain plug in the sink so the water would drain and they only had one iron for the entire building, that was checked out when needed.
Business response:
Dear DeJuan, We sincerely apologize for the discomfort and inconvenience you experienced during your stay. Your feedback about the mattress, sink, and limited iron availability is invaluable, and we regret that these issues negatively impacted your visit. Rest assured, we are taking immediate steps to address these concerns and improve our services. We hope you will give us another opportunity to provide a more comfortable and satisfactory experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
No late night check in available Booked this place for one night during road trip. Arrived late when I couldn’t drive anymore. Prepaid for room. Nobody was available for check in. I had to leave and fin another hotel
Business response:
Dear Christine, Please accept our apologies for your disappointing experience with us. We regret that our front desk team was unavailable to help you with your check-in and for the frustration you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem our... read more
Congregation of the scariest gang looking area but might be a good place to score some heroin. I DID NOT EVEN CHECK IN. DROVE RIGHT OFF AND WOULD NOT GET OUT OF MY CAR
Business response:
Dear Lyle, Please accept our sincerest apologies for any inconvenience you encountered during your visit. The safety and well-being of our guests and employees are of utmost importance to us, so we regret this was not your experience. Our team members are well-trained to handle different situations, and we also work closely with local law enforcement authorities to ensure we have a safe and secure environment in and around the hotel. We hope you consider giving us another opportunity to welcome you back and demonstrate the s... read more
It was unsafe and horrible
Business response:
Dear Andres, We are deeply concerned about your experience. Ensuring the safety and comfort of our guests is our utmost priority, and we sincerely apologize for any incidents that made you feel unsafe. Your well-being is of great importance to us, and we regret falling short of your expectations. Please know that we are committed to providing a positive experience for all our guests, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.