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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches full size uncomfortable beds very basic you have to pay for extra things or things that should be included in the room ex towels are $14 for a clean set pillows bed extremely uncomfortable remember it’s a full size bed and roachessss
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
If you on a budge this is for you Site doesn’t mention a $150 deposit first room roaches everywhere beds are full size cheap very uncomfortable if u have a bad back (not for you)pillows horrible everything very very basic you have to pay for clean towels if you book through a 2 party If you are on a budget and don’t mind roach and not have clean towels while you there this is a hotel good for you no iron hair dryer it cost extra as well
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Tondalaya. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Ridiculous deposit caused us to be on the street We werent allowed to stay because we didnt have $150 for a deposit, so basically the hotel fee of 80 bucks or so was stolen from us. I made sure i had $100 dollars for a deposit and was flabergasted to learn the deposit was nearly twice the room fee. Very disapointed in both the hotel chain and hotels.com
Business response:
Thank you for taking the time to review your recent stay at our hotel, Misty. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
No where did it say we needed to pay $150.00 deposit when booking. Different pet policy from what's listed on website.
Business response:
Thank you for taking the time to review your recent stay at our hotel, J. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Check your rooms before you stay My key didn't work call the 500 number 3xs and no answer. Called 1 more time then the reservation rep had to contact the on-site work.. the bed are full beds very uncomfortable room smelled like mold and wet socks.
Business response:
Thank you for providing us with such essential feedback that will help us improve, Veronica. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
Terrible experience Terrible experience. Tried to call front office several times with no answer walked to office was always locked up and no one available. Roaches where everywhere tried to tell the manager. Was completely gross and dissatisfied.
Business response:
Thank you for taking the the time to review your stay with us, Caressa. We sincerely apologize that this was your experience as we always work hard to create a wonderful stay. We will make sure that we address these concerns with management for proper action and resolve.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 731 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.