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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was an Oder of mildew in the room. The halls wreaked of cigarette smoke which spilled over into the room even though the room should have been smoke free. My family didn’t feel safe There was no service at the desk for towels and could not gain access to the Wi-Fi. We checked out a day early and would love to get a refund of that day but that probably won’t happen.
Extremely rude staff. Avoid this place you are not welcome there .
Noisy and smelled like tobacco smoke everywhere
Roaches full size uncomfortable beds very basic you have to pay for extra things or things that should be included in the room ex towels are $14 for a clean set pillows bed extremely uncomfortable remember it’s a full size bed and roachessss
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
If you on a budge this is for you Site doesn’t mention a $150 deposit first room roaches everywhere beds are full size cheap very uncomfortable if u have a bad back (not for you)pillows horrible everything very very basic you have to pay for clean towels if you book through a 2 party If you are on a budget and don’t mind roach and not have clean towels while you there this is a hotel good for you no iron hair dryer it cost extra as well
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Tondalaya. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Ridiculous deposit caused us to be on the street We werent allowed to stay because we didnt have $150 for a deposit, so basically the hotel fee of 80 bucks or so was stolen from us. I made sure i had $100 dollars for a deposit and was flabergasted to learn the deposit was nearly twice the room fee. Very disapointed in both the hotel chain and hotels.com
Business response:
Thank you for taking the time to review your recent stay at our hotel, Misty. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.