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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor customer service
Business response:
Dear Vonda, Thank you for sharing your observations about your recent stay. We genuinely apologize for any shortcomings you experienced with the room conditions. Your feedback is taken seriously, and we are actively addressing these concerns to enhance our guests' experience. We appreciate your patience and understanding. Please be assured that we are committed to making necessary improvements. If you have further details you'd like to share or discuss, please feel free to reach us directly. We hope you will consider giving ... read more
Can't get into my room been stuck outside for 45mins ..Key not work no one at front desk
Business response:
Dear Terrance, Thank you for bringing the room key issue you experienced to our attention. We sincerely apologize for any inconvenience you faced due to this. Our guests' satisfaction and comfort are paramount, and we understand the importance of a reliable key card system. Rest assured, we take this matter seriously and will look into this further to prevent similar situations. We are committed to providing outstanding service, so the need for more responsiveness from our staff is unacceptable, and we will address the conce... read more
The room and halls smelled, the bed was very uncomfortable and not sturdy. The room also had roaches. Would not stay here again
Business response:
Dear Crista, Thank you for staying at our hotel and sharing your comments. It isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay. We hope to have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
This property is unsafe, the conditions with limited staffing. A lot of police activity and raid had happened the night before our stay. End up walking across to the Homestead Hotel besides it and staying there. Felt unsafe to stay at other property.
It was roaches in my room
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.