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Extended Stay America Select Suites - Montgomery
- Hotels
- Montgomery, AL
About this business
Location details
5031 Woods Crossing, Montgomery, AL, 36106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked through Expedia, to get there front desk staff very rude. Said no room available. Not her problem to call Expedia.
We didn’t get to check in, rooms were overbooked. Please refund our money!
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Nothing! I had a non smoking room and it smelled like weed. I paid for two nights but I only stayed one, because of the condition. The staff was barely available, I had to wait 2 hours just to check in on a reservation. They told me they didn't offer refunds, so i lost out on 80 bucks. My safety and health is worth more than money. My advice to the public, go with the other other guys!
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Looked good from the outside
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Evan. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Dirty places Not recommend for this hotel, the health department of Montgomery, AL need to show up for inspection at this property. Me and my mom seen a lot of cockroaches in bathroom, sink counter, table and floor. I stayed room 216. Very scary.
Business response:
Thank you for your review, Suknirun. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We look forward to addressing these concerns with our pest control contractor and housekeeping team for immediate action and resolve.
Business response:
Thank you for your rating, Edith. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Frequently asked questions about Extended Stay America Select Suites - Montgomery
How is Extended Stay America Select Suites - Montgomery rated?
Extended Stay America Select Suites - Montgomery has a 3 star rating with 509 reviews.
When is Extended Stay America Select Suites - Montgomery open?
Extended Stay America Select Suites - Montgomery is open now. It will close tomorrow at 12:00 a.m.