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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Okay stay The customer service was good. There were no towels in the room, the table was pushed against the refrigerator as if someone forgot to put it back after cleaning. other guests were extremely loud and hotel staff did not intervene. It seemed as if the people in the room next door were having a violent fight.
Business response:
Tracy, thank you for reviewing our hotel. Although you were impressed with our service on most levels, we are sorry for the difficulties you encountered in your room. We also regret the noise issues you experienced and that our staff was not responsive. Your feedback has been shared with the appropriate team members to make sure we are more diligent in our efforts. We hope you reconsider and give us an opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Lorin, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Deposit hold Still have NOT gotten my 100 deposit....one week later. They tell u 3 days but thats bull.
Business response:
Scott, thank you for being our guest and for sharing your concern. It was disappointing to read your comments, and we are sorry for the inconvenience caused to you. In regard to the refund of the incidental fee, we would humbly request you to get in touch with our associates at the front desk as they will be more than happy to assist you in this matter. We are truly grateful for your patience and hope you will give us a chance to redeem ourselves on a future visit. Sincerely, Hotel Management
Business response:
Milton, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Very friendly staff and the room was very clean
Business response:
Sasha, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you liked our well-kept accommodations and the excellent service you received from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you once more for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Never again. $100 deposit required at check in? Nice. Front desk was lazy and incompetent. Will never go back.
Business response:
Christopher, thank you for choosing our hotel. We are sorry our team did not provide you with a clear explanation of the charges during the check-in process and regret the inconvenience caused. We shared your comments with the front desk associates to make sure we deliver a better service and communicate more diligently going forward. We appreciate your business and hope to see you again in the future. Sincerely, Hotel Management
To check in the hotel took forever. Nobody was in office . They had a number to call but took 15 mins to get someone to answer. The room had weird smell when you turn on the A/C . Red stains on thr carpet .
Business response:
Kay, thank you for choosing to stay with us. We are sorry for the delay at the time of check-in and the cleanliness issue you had in your suite. Please be assured we have shared your concerns with the appropriate team members so we can improve our service going forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,052 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.