Extended Stay America Select Suites - Nashville - Airport

Business response:

Thank you for being our guest. Although you had an overall pleasant stay, we are sorry for the housekeeping issues you experienced and regret the inconvenience it caused. We will be sure to share your comments with the concerned team in an effort to improve our service. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Brad, thanks for posting a review. Although you loved the fantastic service provided by our front desk associates, we are sorry for the odor issue you encountered. I will share your concerns with my housekeeping team to take corrective actions. We hope to have the opportunity of welcoming you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are happy to know you were pleased with our location and had an overall comfortable time with us. Your feedback is of utmost value, and we will use it as a training tool to improve ourselves further. We hope to have one more chance so we can make your next visit exceptional in all respect. Sincerely, General Manager 

Business response:

Wow - James, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Leslie, thank you for staying at the Extended Stay America - Nashville - Airport. We're delighted to know you found our team friendly ad welcoming, but we're sorry you did not find the amenity you required in-room. Please know all our in-room amenities are kept at the front desk to ensure its cleanliness and our front desk personnel gladly gives on request. We hope you will choose us again soon. Sincerely, General Manager 

Business response:

Thank you for sharing your experience at Extended Stay America - Nashville - Airport. We are glad to read you had a good time here and were happy with all the aspects we offer. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, General Manager 

Business response:

Amanda, thank you for staying with us and sharing your comments. We are happy that you liked your room, but we are sorry for the issue you had with your key cards. Our goal is to ensure every guest has a great stay with us, so we are reviewing our procedures now to see how we fell short and what we can do to improve. We hope to have the opportunity to serve you again in the future. Sincerely, General Manager 

Business response:

Michael, thank you for reviewing you stay and letting us know your overall visit was a pleasant one. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager 

Business response:

Mark, thank you for choosing Extended Stay America - Nashville - Airport. We are glad your overall stay was a pleasant one, but we are sorry you were not happy with your bed. We appreciate your feedback as we continually strive to meet the needs of every guest. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, General Manager