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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a nice place to stay Paid way too much for this hotel. The beds were extremely uncomfortable. The kitchen isnt stocked like it should be. They wouldnt print something for me. The gym only has a treadmill. Its extremely ugly. Theyre clearly trying to put in as minimal money and effort as possible. There are better places in the area. Dont stay here
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Man... read more
Filthy hotel The rooms reeked, smelled awful, floors were filthy, bed was sunken in the middle, will never stay at another, this was really bad
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Extended Stsy A rather drab place. Door below the sink was coming off, the outside door had a terrible squeak, it's not far off from being much better, but also not far off from going into the dumpster
Business response:
Stephen, thank you for sharing your candid feedback. We apologize for the maintenance issues you encountered while being here. We will discuss your comments with the respective team to take corrective actions immediately. We regret the inconvenience caused and hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Original reservation had been given away. Our original reservation was given away. As a mom traveling alone with 4 kids this was a horrible situation. The saving grace in this situation was the staff at both hotels. They were amazing- going above and beyond to help find us an available room. I can't say enough about how wonderful the staff were both when we checked in (both hotels) and the staff during our stay. The room itself needed renovations but was well cleaned. Unfortunately neither Expedia nor Extended Stay offered u... read more
Business response:
Amanda, we're sorry we missed meeting some of your expectations and that you had an inconvenienced due to reservation error. However, we're happy to know our team resolved it to your satisfaction. We apologize once again and hope you will visit us soon. Sincerely, General Manager
From the outside it looked decent but once we arrived to our room it was not what we were expecting I wouldn't recommend staying there if you have a family especially smaller children.
Good Stay Overall stay was good, when I first walked in the room it smelled like someone had smoked earlier. Room was NON SMOKING. The staff was very friendly and helpful. Everything else in the room was fine. I would stay again.
Business response:
Upkar, it was a pleasure to have you as our guest at Extended Stay America - Newport News - I-64 - Jefferson Avenue. We are glad to read you had a pleasant experience and that our associates left you with a good impression. We also appreciate you bringing the odor issue to our attention as we have strict policies where we prohibit smoking in some areas. We value your feedback and hope to have the honor of hosting you again soon. Sincerely, General Manager
It was not so good had roaches in the room bath tub was squeaky and dirty toilet was dirty I wouldn't recommend this to anyone
Business response:
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue you mentioned. We hope you will give us another opportuni... read more
Cheap hotel I knew not to expect much for the price we paid. The room just did not feel clean. We kept our shoes on. I love the idea of having kitchen. That is why we booked a room here.
Business response:
Thank you for your feedback. It's nice to know our kitchenette was convenient for your needs, but we are sorry we did not deliver a clean suite during your stay. We have shared your comments with our housekeeping team to see where we went wrong, so any necessary improvements to our processes can be made. We hope you will give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, General Manager
2 star stay, make improvements to be 2.5 star. I've stayed at better Extended Stay America's before. The carpet in our room was in desperate need of replacing which affected the overall stay. Stains and black gunk ground into the carpet all over. I also don't think the rooms are cleaned very thoroughly between guest stays. When we moved our chair over a little there were sunflower seeds everywhere. Check-in could have been more pleasant as the gentleman who checked us in was pretty gruff. I asked if our room could be near ou... read more
Business response:
We cannot apologize enough for the poor service you received during your stay. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.