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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean The room was somewhat tidy but definitely not clean. The bathroom was not clean. I would never go back there.
Business response:
Michele, thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping team are underway to ensure this does not happen again. Please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Not a place to vacation This listing should not be a VRBO listing. Dirty hallways, smelly room with filthy carpet. The kitchen is not stocked with any kitchen ware. Items need to be requested at the front desk(inconvenient). Also the third floor had children abovebus that ran, jumped, hopped and who knows what else. We made numerous complaints. The problem continued until the night before we left. We discussed this complaint with the front desk and the reply was "what do you want me to do?".They are aware we are making a com... read more
Not impressed The overall clientele of people that stay there are sketchy. The walls and ceiling are so thin that you can hear everyone's noise and walking around both above you and in the hallway. The staff were friendly to your face... when around. The 3 times I needed to go to the front desk to inquire about something, no one was around. One time, I went to the desk and the staff were arguing about hours and pay and would not come to the front to assist me. I would not recommend this hotel to anyone. There is a nicer Exte... read more
Business response:
Thank you for your feedback. Please accept our apologies for our associates not being responsive to your needs. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We truly hope you will give us another chance to prove our commitment to providing outstanding service. We look forward to welcoming you back soon. Sincerely, General Manager
Great stay In town for wedding. Family-friendly with lots to do. Contemporary, visually appealing lobby and breakfast area. Breakfast was great. Rooms were nice, clean, large.
Business response:
Thank you for choosing Extended Stay America - Newport News - I-64 - Jefferson Avenue while here for a wedding. We are delighted to know you thoroughly enjoyed your time with us and that our breakfast offerings and your well-appointed room made it even more memorable. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Not the best! The room is livable but definitely not the best place I have ever stayed. There are some very weird smells, bad lighting and very slow basic wi-fi. Way overdo for a renovation!!!
Business response:
Thank you for your honest evaluation. It is obvious from your comments that we didn't live up to your expectations. Please accept our apology for the inconvenience you encountered while here. We will work diligently to make sure we are more consistent in our service delivery. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, General Manager
Needs serious updating This hotel is old, smells funny and looks dingy. It was not worth the amount paid, therefor we will not stay here or recommend it to anyone else until they have a complete renovation.
Business response:
Thank you for your comments. It is good to read you liked the service you received from our front desk staff. We have taken a note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our Brand leaders. Thank you for taking the time to share your feedback, and we hope you will consider giving us another chance to serve you better in the future. Sincerely, General Manager
Horrible Experience I entered my room to be hit by an extremely strong smell of urine. I checked the bathroom but the smell was not there. I checked the bed but the smell was not there either. The only thing that I could think of is that the smell was coming from the rug. It is as though someone purposely urinated on the rug. I called the front desk but was told that I could not be moved because the hotel was completely sold out. After not receiving a call back from the General Manager as I was promised, I had to call back t... read more
Business response:
We appreciate you bringing your concerns to our attention. The odor in your room you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, my team deep cleaned that room and replaced the carpet. Your satisfaction is very important to us and we appreciate all of your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Overall stay was ok, I wish they had bigger tv's in the room, the staff was excellent. Detail about local and long distance call should be explained in more detail.
Business response:
Thank you so much for posting a review of our property. Please accept our apologies that the charges related to long distance phone calls were not explained at check in. Still, we are glad to know that we were able to provide you with great customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Stay NICE.. Breakfast NO It was clean, staff friendly. The only thing is that a breakfast included a pack of oatmeal...Wow! How impersonal. We went out and bought breakfast to cook instead.
Business response:
Thank you for taking the time to share your experience. It is great to see you you enjoyed the cleanliness of your room and the friendliness of our staff, but please accept our apologies that our grab-and-go breakfast did not meet your expectations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.