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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a cool room with a full kitchen. Last minute stay but totally worth it
Business response:
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite along with the fully equipped kitchen and had a pleasant visit. It was a pleasure accommodating you, and we hope to see you again soon! Sincerely, Hotel Management
it was very nice to stay there every thing was good but there was no ice bucket in the room.
Business response:
Thank you for choosing Extended Stay America and for sharing your feedback. We are glad to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Don’t do it Wanted to save some money on a impromptu trip ... would not stay again, ever .. ;-(
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The one person working at the hotel when I arrived was not at the desk when I got there but arrived soon after. He was very friendly and professional. The hotel is a non-smoking hotel, but walking through the hallways you can tell it isn't the case. There was plenty of odor of cigarettes and marijuana. The floors and elevator were dingy from dirt. There was a spill of salt or sugar in the elevator that was in the elevator when we arrived Saturday night and was still there on Sunday morning. My room had clearly not been vacuu... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Monthly business trip Always try and stay at this location
Business response:
John, thank you for returning back to Extended Stay America. We are glad to know you loved each and every aspect of our hotel and that you had a great stay once more. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
quick one night stay Great price, but room wasn’t adequately supplied with necessary supplies, I.e. shampoo, blow dryer, etc. Staff was very friendly though.
Business response:
Thanks for being our guest. We apologize as we didn’t explain our hotel policy to you on arrival and regret the inconvenience it caused. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. We will make sure our front office team communicates this without fail going ahead. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.