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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs a Refresh The rooms need to be cleaned a lot better than they are. Grease/stains on the range hood, stains on the carpet, etc. Additionally, it's probably time to renovate some rooms. It was obvious that many defects were just painted over.
Business response:
Daniel, thank you for taking the time to comment about your stay. We are sorry you had a few housekeeping service issues. Our goal is avoid all mistakes. We will be working with our team to ensure this does not happen again. We appreciate that you brought it to our attention and hope to have the opportunity to better your impression of us when you return to our area. Sincerely, Hotel Management
This used to be my go-to lodging for extended stays in Newport News. Not any more. The room was not particularly clean and had a stale odor. The AC made a whining noise when it shut off and the refrigerator also made excessive noise. Overall, it seemed run down and in need of an upgrade.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Plumbing issues. The staff wasn't much help. Place was pretty run down.
Business response:
Thank you for being our guest. We are sorry for the plumbing issue you experienced in your room during your stay. Your feedback regarding the same is shared with the concerned team to review and action. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Remodel needed Hair in the bathtub, roof downstairs was cut open, old furniture, old carpet, no dishes. It was the least comfortable I have been in a hotel in a very long time. Def not worth $220+ per night.
Business response:
Thank you for reviewing your stay-we appreciate the comments! These issues have been discussed with our team, and we are taking measures to correct them. We are glad you chose us, and we hope you will stay with us again the next time you are in the area. Sincerely, Hotel Management
Business response:
Valerie, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Older structure. Unit needed some TLC. Kitchenette-microwave and stove inop. Frig-okay.
Business response:
Frederick, thank you for the review. We're sorry our hotel did not meet your expectations and for the issues you experienced with your room. We will share your feedback with appropriate teams to take corrective actions. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Average The room served its purpose. The pillows weren't conformable and smelled stale but room was clean. I had to sign a waiver in acknowledgement of no smoking then recpetionist goes outside to smoke. Lol.
Business response:
Jessica, thank you for being our guest at Extended Stay America. We are pleased you had an overall good, but we are sorry for the inconvenience you experienced during your stay. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Amazing! We had just had to leave our AirBNB room due to it being TERRIBLE,NASTY,UNSAFE, AND FILTHY! They had a room ready for us! Love that!
Business response:
Thank you for being our guest at Extended Stay America. We are pleased you were satisfied with your stay with us. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management
It did the job The beds weren't that comfortable, the breakfast was muffins and granola bars, but it was pretty clean, i did find a used wash cloth in the bathroom
Business response:
Jeffrey, thank you for the feedback of Extended Stay America. We are happy to know your stay was overall pleasant. Your comments have been shared with the respective team to improve our service and facilities moving forward. Thanks for being our guest, and we hope to welcome you again for much better experience when in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.