Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue

Business response:

Cylena, thank you for being our guest at Extended Stay America. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management 

Business response:

Michael, thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met your expectations. We value your feedback and have taken a note of it. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Johnny, thank you for being our guest. It is a pleasure knowing you were pleased with the wonderful service offered by our staff and that you had a fantastic stay. All of us at Extended Stay America would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Amy, thank you for staying with us and providing your candid feedback. We apologize for the maintenance issues you experienced while here. Your review has been shared with the respective team so we can understand what happened and correct our process to ensure a better visit. We would appreciate another opportunity to provide you with a better experience when in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up on your concerns. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management 

Business response:

Thank you for reviewing us. We are happy you had an overall pleasant stay. However, we are sorry we missed meeting some of your expectations and have made a note of your feedback. Your review has been discussed with the concerned team members to see where we went wrong and make improvements moving forward. Thanks again for being our guest, and we look forward to welcoming you back again for a much better experience. Sincerely, Hotel Management 

Business response:

Thanks for sharing your thoughts online, Although you were satisfied with our offerings, we apologize for not providing you with an excellent stay. Your feedback regarding your room is shared with the maintenance team to review and action. We hope you’ll give us a second chance to make it up to you on your next stay. Sincerely, Hotel Management 

Business response:

Karla, thanks for the review. We are delighted to know you liked our well-maintained property and enjoyed our relaxing atmosphere. On behalf of everyone here at Extended Stay America, we invite you to stay with us again soon. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America for your stay. We are happy to know your stay with us was comfortable and that you were impressed with our courteous associates. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management